Who is this article for?
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Unable to contact Code42 licensing server"||Alerts Overview|
|"Unable to Verify Subscription"||Subscriptions|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
This alert is triggered when your on-premises authority server cannot contact the Code42 licensing server to get information about your product plan and subscriptions. Any details about the cause appear in the alert message on the Subscriptions screen.
Affected Code42 environments
- On-premises Code42 environment with either on-premises or Code42 cloud storage.
- Your Code42 environment doesn't acknowledge your product plan
- Users cannot authenticate
- Users cannot back up or restore
To resolve this alert, follow the steps that correspond to the specific error message.
|Unable to perform DNS resolution to the Code42 licensing server. Correct your DNS configuration.||
|Cannot reach the Code42 licensing server. Correct your firewall, router, or other network configuration.||
|Failed to connect to the Code42 licensing server.|
|Cannot parse the configured proxy address. Correct the proxy configuration, found in system settings.||
|Cannot update licensing information with Code42.||
Unlike the errors listed above, this error message occurs when the authority server is unable to determine the exact cause of its disconnection from the licensing server.