Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Mail expired. subject: subject, to: recipient"||Delivered by email and to the Alerts Overview of the Code42 console|
|"Email expired"||Settings > Notifications of the Code42 console|
Low - this alert indicates a condition that should ideally be corrected, although it does not pose an immediate threat to user data, system security, or service availability.
This alert is triggered when the authority server was unable to deliver an email message to a recipient, either using the built-in mail server or an external mail server. Message delivery failed due to too many retry attempts.
Possible causes of the mail delivery failure include:
- Network problems
- Email server problems
- Authentication problems on email server
- Users or administrators do not receive emailed alerts and notifications
To resolve this alert:
- Check the list of email recipients for alerts, and verify that each recipient's email address is still valid.
- Check the mail server settings, if an external mail server is being used.
- Check network connectivity to the LAN and WAN addresses of the mail server
- External mail server: verify the mail server is reachable
- Internal mail server: verify the mail server is able to deliver messages to other destinations.
Acknowledge the alert
An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:
- (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
- (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.