Who is this article for?
Incydr Professional, Enterprise, Horizon, and Gov F2, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article explains how to interpret and respond to the following alert.
The table below displays where the alert appears and where it can be configured.
|"Identity provider has been removed from federation and is no longer available"||Delivered by email and to the Alerts Overview of the Code42 console|
|"Active SSO IDP removed from federation"||Settings > Notifications of the Code42 console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or make the service unavailable.
This alert is triggered when your SSO identity provider is no longer present in the list of identity providers supplied by your identity provider federation. This suggests that your identity provider has been removed from the federation.
When an identity provider is removed from a federation, all user devices associated with that identity provider are automatically deauthorized by your authority server. Users cannot sign in to your Code42 environment using SSO until you provision a new identity provider for the affected users.
To resolve this alert, contact your identity provider federation to confirm that your identity provider has been intentionally removed from the federation.
- If your identity provider has been permanently removed from the federation, configure a new identity provider:
- Provision your users with an alternative method to sign in, such as an alternative identity provider or direct login without using SSO.
- Instruct your users to sign in to their devices to resume activity.
- If your identity provider has been restored to the federation, instruct your authority server to retrieve a new copy of the federation's list of identity providers:
- Go to Settings > Security > Single Sign-On.
- Select your federation.
- Click Update to retrieve a new copy of the federation's list of identity providers.
Acknowledge the alert
An alert appears in the Code42 console's list of active alerts until someone dismisses it. To dismiss an alert:
- (Version 6.5 and later) Go to Active Alerts, select the alert, then go to the action menu and choose Dismiss.
- (Before version 6.5) Go to Alerts Overview, select the alert, then go to the action menu and choose Acknowledge.