Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Version 6 and later of the Code42 app continues the improvements introduced in version 5 (called the CrashPlan app), which features a new user interface that makes backup and recovery easier than ever before.
Administrators with an on-premises authority server have the option to upgrade their users to version 6 and later. This article describes what administrators need to know about moving from version 4.x to version 6 and later of the Code42 app.
See Changes to the Code42 app beginning in version 6 for user information about this entirely new Code42 app experience. (Users with version 5.x Code42 apps will notice only a few small changes when they upgrade to version 6 and later.)
When user devices upgrade to version 6 and later, existing backups continue automatically without interruption. However, users are prompted to sign in the first time their apps open.
If your users add new devices, then backups start based on the users' organization settings.
- Backup starts automatically: Like versions 4.x and earlier, if the organization's device backup settings include a default file selection and at least one destination configured to auto-start, then backup starts immediately upon signing into the Code42 app.
- Backup does not start automatically: If the organization's device backup settings do not include a default file selection and at least one destination configured to auto start, then upon signing into the Code42 app, users are prompted to finish creating their backup set.
Device backup settings and the Code42 app
Find device backup settings in the Code42 app
Backup settings are arranged to improve usability in version 6 and later. The most-frequently-accessed user settings are available from the device's Home view. Settings that users need less frequently, like Network settings, are grouped under Device preferences.
Settings in the Code42 console have not been moved. Consequently, settings in the Code42 app no longer mirror their location in the Code42 console as closely as they did in earlier versions.
Advanced settings removed from the Code42 app
Some advanced settings included in versions 4.x and earlier of the Code42 app are removed in version 6 and later. The removed settings have limited utility for the majority of users and can cause unintended consequences.
The following settings are removed from the Code42 app:
- File verification scan schedule
- Frequency and versions (Version 6.0.x only. Frequency and version settings returned in version 6.5.)
- Advanced backup settings:
- Data de-duplication
- Encryption enabled
- Watch file system in real-time
- Back up open files
Locked settings in the Code42 app
You can lock device backup settings in all versions of the Code42 app via the Code42 console. However, the way locked settings display in the Code42 app depends on the app's version.
- In versions 4.x and earlier, locked settings always display to the user in read-only mode.
- In versions 6 and later, locking behavior depends on the type of setting:
Inbound backup support
Computer-to-computer backup, also known as inbound backup, is not supported in version 6 and later of the Code42 app. If users previously configured computer-to-computer backup in version 4.x and earlier of the Code42 app, and the Code42 app upgrades to version 6 and later, they can no longer manage the settings for these backups.
Troubleshoot the Code42 app
History and Command Line tools help with troubleshooting the Code42 app. In version 6 and later, the method for accessing these tools depends on the device's operating system:
- Windows: Tools > History
- Mac: Window > History
- Command line:
- Windows: Ctrl+Shift+C
- Mac: Option+Command+C
For guidance on troubleshooting specific issues in the Code42 app, see our troubleshooting guide.