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Code42 server configuration recommendations

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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Code42 recommends several adjustments to improve the performance of the Code42 server software and system.

For general system requirements for a Code42 server, refer to Code42 server requirements.

Affects

Code42 servers

Considerations

  • This procedure requires access to your Code42 server. For environments with managed appliances, please contact your Customer Success Manager (CSM) to engage the Code42 Professional Services team.
  • This procedure requires you to restart the Code42 server.
  • These adjustments can affect other software.

Need help?
For further assistance, contact your Customer Success Manager (CSM) to engage the Code42 Professional Services team.

Before you begin

Determine how much RAM is installed in the server that hosts your Code42 server.

Linux Code42 server adjustments

For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.

Step 1: Increase the Java memory limit

Code42 recommends increasing the Java heap space up to one-half of the total RAM available on the Code42 server. Increasing the Java heap space beyond that value can cause performance problems.

As an example, if your server has 16 GB of RAM available, then the maximum heap space you should use is 8 GB.

  1. Navigate to the Code42 server main install directory:
    /opt/proserver
  2. Open .proserverrc in a plain text editor.
    If your server does not currently have a .proserverrc file, you may create one. In that case, make sure that the permissions on .proserverrc allow the Code42 server to read the file.
  3. Locate the line beginning with the parameter JAVA_MEM_ARGS.
    If you created a .proserverrc file, you must create the line shown in the next step.
  4. Change the -Xmx argument of the JAVA_MEM_ARGS line to reflect the desired heap space. For example:
    • This argument would set the Java heap space to 4 GB:
      JAVA_MEM_ARGS="-Xss256k -Xms256m -Xmx4096m"
    • This argument would set the Java heap space to 8 GB:
      JAVA_MEM_ARGS="-Xss256k -Xms256m -Xmx8192m"
  5. Save the changes to the file.

  6. Restart the Code42 server service.

Step 2: Increase the open files limit for the Code42 server service

  1. Stop the Code42 server service by running the following command: 
    sudo /opt/proserver/bin/proserver stop
  2. Open the /opt/proserver/.proserverrc file in a plain text editor.
    If this file does not already exist, create it.
  3. Add the following lines to the file: 
    # Increase open files limit
ulimit -n 409600
  4. Save the file.
  5. Run the following command to start the Code42 server service. 
    sudo /opt/proserver/bin/proserver start

Step 3: Increase virtual memory maximum limit

  1. Open the /etc/sysctl.conf configuration file in a plain text editor.
  2. Add the following line to set the virtual memory maximum limit to 409600:
    vm.max_map_count=409600
  3. Save the file.
  4. Apply the new kernel settings immediately by running the command sysctl -p /etc/sysctl.conf or restarting the host server.

Step 4: Reduce performance overhead of storage statistics

If your Code42 environment contains more than 50 storage servers or 10,000 client devices, decrease the rate at which storage servers send statistics to your authority server:

  1. Sign in to your authority server's Code42 console.
  2. Enter the Code42 console CLI by double-clicking the logo in the upper-left corner.
  3. Run the following commands: 
    prop.set realtime.backup.gather.runInterval 120000 save all
prop.set realtime.backup.accumulate.runInterval 60000 save all

Step 5: Increase server workload capacity

If your Code42 server has more than 500 devices per store point, and adequate processing power (8 or more cores and 16 GB or more of memory), increase the server's workload handing by changing the values of "worker" properties. For instructions, see Increase server workload capacity. 

Windows Code42 server adjustment

Step 1: Increase the Java memory limit

Code42 recommends increasing the Java heap space up to one-half of the total RAM available on the Code42 server. Increasing the Java heap space beyond that value can cause performance problems.

As an example, if your server has 16 GB of RAM available, then the maximum heap space you should use is 8 GB.

Changes and Code42 server reinstallation
Note that the changes in this method will not persist if you reinstall the Code42 server, and you will need to repeat the modification after a reinstallation.
  1. Navigate to the Code42 server main install directory:
    C:\Program Files\CrashPlan PROe Server
  2. Open the CrashPlanPROServer.ini file in a plain text editor.
  3. Locate the line beginning with the parameter Virtual Machine Parameters.
  4. Change the -Xmx argument of the Virtual Machine Parameters line to reflect the desired heap space. For example:
    • This argument would set the Java heap space to 4 GB:
      Virtual Machine Parameters=-Xrs -Xmx4096m -Xss128K -Dapp=CPServer -Ddrools.compiler=JANINO
    • This argument would set the Java heap space to 8 GB:
      Virtual Machine Parameters=-Xrs -Xmx8192m -Xss128K -Dapp=CPServer -Ddrools.compiler=JANINO
  5. Save the changes to the file.
  6. Use the Windows Services manager to restart the Code42 server service.

Step 2: Reduce performance overhead of storage statistics

If your Code42 environment contains more than 50 storage servers or 10,000 client devices, decrease the rate at which storage servers send statistics to your authority server:

  1. Sign in to your authority server's Code42 console.
  2. Enter the Code42 console CLI by double-clicking the logo in the upper-left corner.
  3. Run the following commands: 
    prop.set realtime.backup.gather.runInterval 120000 save all
prop.set realtime.backup.accumulate.runInterval 60000 save all

Step 3: Increase server workload capacity

If your Code42 server has more than 500 devices per store point, and adequate processing power (8 or more cores and 16 GB or more of memory), increase the server's workload handing by changing the values of "worker" properties. For instructions, see Increase server workload capacity. 

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  2. Tags
    1. Code42 server
    2. file handles
    3. guidetype:admin guide
    4. licincydrent:false
    5. Linux
    6. open file limit
    7. requirements
    8. server
    9. system requirements