Add users from the Code42 console
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
There are three different ways to add users to your Code42 environment via the Code42 console. This article covers each option and provides step-by-step instructions for adding users by:
- Entering information manually for each user
- Uploading a text file with a list of users
- Sending email invitations
Video
Watch the video below to learn how to add users manually, using a text file, or by email invitation. For more videos, visit the Code42 University.
Considerations
- A user account functions as a container for a single user’s devices. Users cannot restore files from an other user’s devices unless they have the appropriate administrative privileges.
- After a user is added, the Code42 app must be installed on each user's device in order to begin backup operations.
- Once a computer is added to a user account, it cannot be moved to a different user account without restarting the backup.
Before you begin
- For information about authenticating users with LDAP, please see Integrating With LDAP For User Authentication.
- Establish the primary and secondary network addresses under Settings > Server. This must be configured properly in order for users to sign in.
Add users manually
Entering information manually for each user is an easy way to quickly add a few users.
If you need to add many users at once, please see the options below for uploading a text file or sending email invitations, both of which are faster and more efficient ways of adding large groups of users.
Steps
- Sign in to the Code42 console.
- (version 6.5.x and later) Select Users > Active from the menu on the left.
(In versions 6.0.x, select Users.) - Select Add a new user:
- Select Add Users.
- Select an organization for the new user.
- Enter the user's first name, last name, email address, and password.
- Select Add User.
- Download and install the Code42 app on the endpoint device, and sign in with the new user account.
Add users by uploading a text file
Add users by uploading a text file to easily create many new user records at once. When adding users by uploading a text file, determine the usernames and passwords for all users you want to add.
Steps
- Sign in to the Code42 console.
- (Version 6.5.x and later) Select Users > Active from the menu on the left.
(In versions 6.0.x, select Users.) - Select Add a new user:
- Select Add Users.
- Select an organization for the new user.
- Click Download sample file to download the template for adding users.
- Modify the sample file:
- Delete the sample entry for "John Doe"
- Add the information for your users in the following format (one line per user):1
firstName,lastName,username,email,password - Password tips:
- Save the modified file.
- Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click to browse to your user .txt file.
- Select Add Users.
- Download and install the Code42 app on the endpoint device, and sign in with the new user account.
1 The username field does not appear in the template for Code42 cloud environments, or if you have an on-premises authority server and selected Usernames are email addresses.
Invite users by email
- You can add users by email invitation to quickly deploy to any number of users. With this method, users receive email instructions for getting started on their own.
- You can see users with pending invitations from Users > Action menu > Show Invited.
Before you begin
Make sure that your Code42 environment is properly configured to send emails to users. Email settings are located under Settings > Server > Email.
Steps
- Sign in to the Code42 console.
- (Version 6.5.x and later) Select Users > Active from the menu on the left.
(In versions 6.0.x, select Users.) - Select Add a New User:
- Select Invite Users.
- Select an organization for the new user.
- Complete the form:
- Enter a comma-separated list of email addresses.
- Enter a reply to address.
- (Optional) Customize the subject and message to be sent to your users.
- Click Send.
Your users will receive an email with instructions for getting started.
