Versions 6, 7, and 8
- Planning and installing
- This guide provides planning and installing instructions.
- Administrator's guide to Code42 app version 6 and later
- Administrator's guide to getting started with the Code42 environment
- Available languages for Code42 products
- Best practices for using Code42 with antivirus or EDR software
- Code42 FAQs
- Code42 platform hardware and software requirements
- Code42 server and app downloads
- Considerations for defining your backup policies
- Install the Code42 platform (on-premises)
- IP addresses and ports used by the Code42 platform
- Key considerations when planning your Code42 environment
- Manage app installations in your Code42 environment
- PostgreSQL upgrade on Red Hat
- Set up a multi-server test environment
- Set up a single-server test environment
- Supported operating systems
- Uninstall the Code42 server
- Upgrade the Code42 app from version 4.x to version 6.x and later
- Use PostgreSQL in your Code42 environment
- Configuring
- This guide provides an overview of your configuration options. In addition, this guide includes articles on how to manage users, storage, security, and more.
- Add organizations for user management
- Add storage
- Add users from the Code42 console
- Backup sets
- Back up multiple user accounts on one device
- Client customizations
- Code42 server configuration recommendations
- Configure activity profiles
- Configure a legal hold
- Configure CPU usage for backup in the Code42 console
- Configure device backup settings
- Configure device networks
- Configure DSCP
- Best practices for file exclusions and preservation policies
- Configure network overrides
- Configure on-premises Code42 environments for use with HIPAA
- Configure port forwarding in your Code42 environment
- Configure your Code42 environment to use syslog
- Configure your Code42 server to accept longer encryption keys
- Create a legal hold matter
- Create a legal hold preservation policy
- Customize your Code42 console
- Disable endpoint monitoring
- Enable data balancing
- Enable FIPS mode on Windows devices
- Enable endpoint monitoring for file exfiltration detection
- Exclude files from backup
- How to integrate Code42 and Zapproved for eDiscovery
- How to use both IPv4 and IPv6 in your Code42 environment
- How to use RADIUS and LDAP together
- On-premises authority with Code42 cloud storage
- Identity management
- Reference information for including or excluding files from backup
- Increase Java heap space
- Increase server workload capacity
- Install a CA-signed SSL certificate with the Java keytool
- Install a CA-signed SSL/TLS certificate with KeyStore Explorer
- Integrate with LDAP for user authentication
- Lock proxy settings in the Code42 console
- Manage network bandwidth options
- Manual secure keystore for server database
- Multiple RADIUS servers with two-factor authentication
- Offer additional destinations
- Protect your Code42 server database with automatic secure keystore
- Remove a provider cloud destination
- Seed archives to your on-premises environment
- Set up RADIUS
- Show or hide Code42 app visibility on user devices
- Switch to cloud storage from on-premises storage
- TLS messaging
- Two-factor authentication for local users
- Install a CA-signed SSL certificate with OpenSSL
- Monitoring and managing
- This guide contains tutorials, reference materials, and best practices for monitoring and managing your Code42 environment. The information contained in this guide can help you identify potential problems and make sure your Code42 environment is running smoothly.
- Add clients to your Code42 environment
- Add reference information to devices, users, and organizations
- Archive maintenance
- Back up and download Mac user and application preferences
- Back up Code42 server database dumps to another location
- Best practices for defending against ransomware
- Best practices for protecting data when employees leave
- Block, deauthorize, and deactivate
- Change a Code42 server's network address
- Code42 API resources
- Code42 app for Splunk Phantom
- Cold storage
- Collect files from a legal hold
- Configure secure delete
- Control computer-to-computer backup
- Deactivate and reactivate users and devices
- Best practices for using Code42 to address insider risk
- eDiscovery integration guide
- File and folder hierarchy
- How LDAP sync works
- Identify and resolve device issues in the Code42 console
- Identify Code42 app versions on user devices
- Import CSV reports to Microsoft Excel
- Integrate your Code42 environment with complex LDAP directory structures
- Manage space when disk runs low
- Migrate archives between store points
- Move a store point
- Protect your data when a device is lost or stolen
- Purge cold storage
- Replace an inaccessible store point
- Use reports and alerts to monitor your environment
- Restore files from the Code42 console
- Roles resources
- User management with LDAP integration
- Use Code42 to simplify device migration
- View legal hold events
- Troubleshooting
- This guide includes troubleshooting information and related solutions for issues you may encounter when managing your Code42 environment.
- Code42 platform alerts
- Backup occurs over excluded wireless networks connected to VPN
- Backup speed does not match available bandwidth
- Clear the Code42 server email queue
- Code42 server command line tools
- Code42 server does not restart after Linux reboots or upgrades
- Code42 server does not start and shows an "invalid server installation" error
- Code42 server on Linux unable to download JRE
- Code42 server stalls due to too many open files
- Conflict detected in endpoint monitoring settings and activity profile
- Enable JavaScript for the Code42 console
- Endpoint monitoring not compatible with upgraded encryption settings
- Error deleting activity profile
- External mail server not sending emails
- File restore process and restore speeds
- File selection shows 0 MB selected
- How to find your Code42 server address
- Improve performance when pushing client configuration changes
- Incorrect capitalization in the file selection
- Linux Code42 app unable to download JRE
- Log4j vulnerability mitigation steps for on-premises Code42 servers
- Missing Security Center activity results
- OVERWRITTEN folders in store point
- Real-time changes not detected due to case sensitivity
- Reconfigure incorrect port settings with network redirection
- Recover a storage server
- Recover from ransomware
- Recover your Code42 server to a previous state
- Replace an existing server
- Resolve devices marked as duplicate
- Slow restores due to small network buffer size
- Stop and start the Code42 server
- Storage server does not start after reinstalling the Code42 environment
- System error in Code42 console after server IP address change
- Troubleshoot LDAP
- Troubleshoot Microsoft AD FS SSO
- Troubleshoot seeding to your on-premises environment
- "Unable to login to server" error when performing a web restore
- Unable to remove a destination
- Unable to remove a provider destination
- Unable to sign in to the Code42 app on a new device
- Upgrade Java for your Code42 server
- Upgrade non-English Windows devices
- Users cannot restore from the Code42 app
- Users with custom roles cannot perform web restores
- View Code42 server log files
- Web restores from the Code42 cloud fail without SSL
- Web restore troubleshooting tips
- Why does the Code42 app show a different amount of storage used than the Code42 console?
- Subscriptions
- This guide provides information for Code42 and CrashPlan PRO subscriptions. You will find articles explaining how subscriptions work as well as how to view your subscription information, apply subscriptions, and update your billing information.
- Code42 console reference
- This guide provides reference information for the Code42 console. Each article focuses on a specific area of the console and provides descriptions of the available fields and actions.
- Code42 console overview
- Alerts reference
- App Downloads reference
- Backup Reporting reference
- Backup status report reference
- Client Management Customizations reference guide
- Code42 console command-line interface reference
- Code42 console restore reference
- Dashboard reference
- Deployment policies reference
- Destination Status report reference
- Devices reference
- Device Backup - Backup settings reference
- Device Backup - General settings reference
- Device Backup - Network settings reference
- Device Backup - Security settings reference
- Device Networks settings reference
- Device Status report reference
- Endpoint Monitoring settings reference
- LDAP reference
- Legal Hold reference
- My Profile reference
- Notifications settings reference
- Organizations reference
- Organization Backup report reference
- Organization settings reference
- Reporting web app reference
- Security settings reference
- Server settings reference
- Storage - Destinations reference
- Storage - Servers reference
- Storage - Store Points reference
- Subscriptions reference
- Users reference
- User Activity and Activity Notifications reference
- User Backup report reference
- Administrator resources glossary
- List of administrator-related terms and definitions.