Enterprise subscriptions
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
Use the Licensing screen to monitor the status of current user licenses, purchase additional licenses, and start a new product trial.
Note: If your business uses perpetual licenses purchased in 2012 or earlier, refer to our legacy enterprise licensing article instead.
License model
Annual user licensing is the standard licensing model for all Code42 environments running Code42 for Enterprise version 3.5 or later.
If you have questions about these licensing guidelines, please contact Sales.
CrashPlan
Annual user licenses
An annual user license is like a subscription for your users. For the duration of the license period, your users can back up, restore, and receive support and maintenance on up to four devices. The license period begins on the date purchased.
| Support & Maintenance | Beginning of License Period | Purchasing |
|---|---|---|
| Support and maintenance are included in annual licenses. As long as your users have active annual licenses, you are able to upgrade your Code42 environment and receive support. | Annual user licenses begin their term on the date of purchase. If you add more user licenses to your environment on a later date, the new user licenses expire on a different date than the original user licenses. |
You can purchase up to 250 CrashPlan user licenses directly from Licensing in your Code42 console. If you need more than 250 licenses, please contact Sales. |
For example, if you purchase ten CrashPlan user licenses for one year, ten users can back up to or restore from any of your destinations for one year. Once these ten licenses expire, the users cannot back up or restore until you purchase and apply a new license.
Evaluation user accounts
An evaluation user account is a free evaluation period for new user accounts. Evaluation user accounts allow you to add new users to your Code42 environment without waiting for licenses to be purchased and applied.
CrashPlan evaluation user accounts can back up and restore without an active annual license for up to 30 days. The evaluation period begins when the user account is created.
After 30 days, an administrator must purchase and apply an annual license in order for evaluation users to back up or restore.
Code42 Security Center
Annual license
An annual license for Code42 Security Center is a subscription to use additional security-focused functionality on your existing, licensed devices. Security Center uses a single license that applies to all users in your Code42 environment. You cannot license only a subset of your users for Security Center.
Security Center licensing requires an existing Code42 for Enterprise license. You cannot purchase a Security Center license without a Code42 for Enterprise license.
| Support & Maintenance | Beginning of License Period | Purchasing |
|---|---|---|
| Support and maintenance are included in your existing Code42 for Enterprise licensing. There are no changes for support and maintenance with a Security Center license. | Code42 works with you to coordinate your Security Center licensing period with your existing Code42 for Enterprise licensing periods. |
License consumption
All users associated with one or more archives require an annual user license.
- For CrashPlan, a user is associated with backup archives that contain data from the user's devices. If the Code42 app is installed per user on a device, each CrashPlan user on that device requires a separate license.
- Code42 Security Center is licensed for your entire Code42 environment, not for individual users.
The following scenarios provide examples of users who consume a license and those who do not:
| Consume A License | Do Not Consume A License |
|---|---|
|
|
View your licenses
The Code42 console displays current licensing information with an Internet connection to Code42’s licensing store. This view provides the ability to manage and view the status of your licenses, and also allows you to directly purchase and apply new or renewed licenses.
If your Code42 environment cannot present the licensing interface, your Code42 console will present a basic local licensing interface. Licenses cannot be purchased or renewed directly from this screen; you must visit the Code42 licensing store in a separate browser to purchase a product license key and then return to the licensing screen and apply it.
To use the licensing interface:
- Your authority server must be able to access the internet
- Your Code42 environment must have only subscription-based licenses (i.e., no legacy perpetual licenses)
Environments that do not meet all the criteria above will display the local licensing interface.
Licensing overview
| Item | Description | |
|---|---|---|
| a | Action menu | Shows additional tasks related to license information and keys. |
| b | Manage Licenses | Displays purchase process for adding new licenses and renewing expiring licenses. |
| c | Status graph | Synopsis of your current total license usage for Code42 for Enterprise, including:
Purchased licenses that have expired are not represented. |
| d | Date information | Quick reference for the expiration dates of your Code42 for Enterprise licenses. |
| e | Show Details | Displays detailed Code42 for Enterprise licensing information. |
| f | View License Information | Displays detailed information about your Code42 environment licensing, as well as a color key for license statuses. |
Action menu
| Command | Description |
|---|---|
| Add Product License Key |
Enter additional Product License Keys to manually apply purchased products to your Code42 environment. You can enter multiple Product License Keys by separating each key with a new line. The licensing tool also prompts you to apply Product License Keys that were purchased from other sources, such as our enterprise sales team. |
| Edit Master License Key | Change which Master License Key your Code42 environment uses. Changing this value will remove any previously entered Product License Keys from your Code42 environment. |
| Registration Information | Displays your Code42 environment's registration information, including your Registration Key, company, company contact name, and contact email address. This is the information your organization provided on the Master License Key request form. |
Licensed product details
This section describes the interface for a product licensed in your Code42 environment. For the interface for evaluation products, see Product Evaluation Details below.
| Item | Description | |
|---|---|---|
| a | Manage Licenses | Displays purchase process for adding new licenses and renewing expiring licenses. |
| b | Status graph | Synopsis of your current total license usage for this product, including:
Purchased licenses that have expired are not represented. |
| c | Date information | Quick reference for the expiration dates of your licenses for this product. |
| d | Total Licenses | Total number of licenses for this product in your Code42 environment. |
| e | Licenses in Use | Number of licenses that are currently consumed. For details about how licenses are calculated, see License Consumption. |
| f | Licenses Expiring Within 90 Days | Number of licenses that will expire within 90 days. Select Manage Licenses to renew licenses before they expire. |
| g | Free Evaluations | Number of users in your Code42 environment who are currently using an evaluation license, rather than a purchased license, for this product. |
| h | Status | Colored indicator of the status of this license. Mouse over to show a tooltip containing the status of this license, as well as the full text of its Product License Key. |
| i | Type | Type of license. |
| j | Users | Number of users licensed with this Product License Key. |
| k | Started | Start date of this license. |
| l | Expires | Expiration date of this license. |
| m | Hide Details | Collapse these details. |
Expired licenses are not visible here. Select Licensing > View License Information for a full list of licenses used in your Code42 environment.
Manage licenses
There are two ways to purchase new licenses from Manage Licenses: Recommended and Custom.
- Recommended is a streamlined purchase process that automatically adjusts licenses to consolidate their start and expiration dates.
- Custom allows you to configure additional details, such as multiple line items and selected start dates, but Custom cannot help you consolidate your licenses' expiration dates.
Recommended view
| Item | Description | |
|---|---|---|
| a | Purchase process indicator | Shows your progress through the process of purchasing and renewing licenses |
| b | Close | Closes Manage Licenses |
| c | Recommended | Displays the Recommended purchase view (this view) |
| d | Custom | Displays the Custom purchase view |
| e | Total Users | Enter the number of users you wish to license |
| f | Renewal Term | Select the renewal term of your user licenses: 1-year, 2-year, or 3-year For information on other renewal term options, contact sales. |
| g | Total | The total cost of your selected licenses |
| h | Show Details |
Shows additional details about your purchase:
|
| i | Go Back | Return to the previous view |
| j | Continue | Continue in the purchase process |
Custom view
| Item | Description | |
|---|---|---|
| a | Purchase process indicator | Shows your progress through the process of purchasing and renewing licenses |
| b | Close | Closes Manage Licenses |
| c | Recommended | Displays the Recommended purchase view |
| d | Custom | Displays the Custom purchase view (this view) |
| e | Delete | Removes this license line item from your purchase |
| f | Users | Enter the number of user licenses you wish to purchase |
| g | Start On | Enter the desired start date for this user license |
| h | Term | Select the renewal term of your user licenses: 1-year, 2-year, or 3-year For information on other renewal term options, contact sales |
| i | Subtotal | Cost of this user license line item |
| j | Add License | Adds a new user license line item |
| k | Total | The total cost of all user license line items |
| l | Go Back | Return to the previous view |
| m | Continue | Continue in the purchase process |
View license information
Clicking View License Information shows the full list of current, past, and future licenses associated with your Code42 environment.
| Item | Description | |
|---|---|---|
| a | Close | Closes the license information |
| b | Registration Key | A unique identifier for your Code42 environment |
| c | Company | The company registered for your Code42 environment |
| d | Name | The name of the primary contact for your Code42 environment |
| e | Email Address | Email address of the primary contact for your Code42 environment |
| f | Status indicators | Legend for the colors used in the Status field below |
| g | Status | Colored indicator of the status of this license. Mouse over to show a tooltip containing the status of this license, as well as the full text of its Product License Key. |
| h | Type | Type of license |
| i | Product | Product for this license (such as CrashPlan or Code42 Security Center) |
| j | Users | Number of users licensed with this Product License Key |
| k | Started | Start date of this license |
| l | Expires | Expiration date of this license |
| m | Detail tooltip | Appears when mousing over a Status entry to show this license's status in text form and its Product License Key |
Local licensing overview
The Licensing screen displays all information about user licenses applied to your Code42 environment.
Local licensing
| Item | Description | |
|---|---|---|
| a | Registration Key | Your Code42 environment's registration key. Required to purchase additional licenses. |
| b | Action menu | Contains a list of licensing-related tasks you are able to perform, including adding licenses. |
| c | CrashPlan license summary | Synopsis of your current total license usage for Code42 for Enterprise, including:
|
| d | Code42 Security Center license summary | The licensing state for Code42 Security Center in your environment. |
| e | Purchase Licenses | Takes you to the store where you can purchase additional, subscription-based user licenses. |
| f | License Schedule | Contains information about when any of your Code42 for Enterprise licenses are set to expire and how many licenses are affected. The License Schedule displays the next batch of licenses that will expire. |
| g | Name | Lists descriptive names for each of your product licenses. |
| h | Type | The product associated with each of your licenses |
| i | Key | The first 5 characters in the purchased Product License Key. Mouse over to display the full Product License Key. |
| j | Users | Number of users licensed by this Product License Key. |
| k | Started | The date that each license went into effect. |
| l | Expires | The date that each license expires. |
Action menu
| Command | Description |
|---|---|
| Add Product License Key | Enter additional Product License Keys to apply purchased products to your Code42 environment. You can enter multiple Product License Keys by separating each key with a new line. |
| Edit Master License Key | Change which Master License Key your Code42 environment uses. Changing this value will remove any previously entered Product License Keys from your Code42 environment. |
| Registration Information | Displays your Code42 environment's registration information, including your Registration Key, company, company contact name, and company contact person's email address. This is the information your organization provided on the Master License Key request form. |