Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article describes how to upgrade the Code42 servers in your Code42 environment from version 220.127.116.11 to version 18.104.22.168, and how to perform associated CrashPlan app upgrades.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 22.214.171.124 to 126.96.36.199 includes changes to the following components. View Code42 Platform Version 188.8.131.52 Release Notes (From 184.108.40.206) for details.
||None—all components are upgraded.|
Code42 server version 220.127.116.11 is compatible with the following components.
Windows and Mac:
* Indicates this version is bundled with Code42 server version 18.104.22.168.
All storage servers in your Code42 environment must use the same Code42 server software version as your authority server.
If you recently upgraded to version 4.2.x from an earlier version, wait 24 hours after upgrading your authority server and all storage servers before upgrading to another version. This waiting period ensures that all post-upgrade migration processes are complete before you start another upgrade.
Enterprise server renamed to Code42 server
Beginning with version 5.0, the enterprise server component of the Code42 platform has been renamed to Code42 server.
Changes to Code42 server requirements
Code42 server version 5.0 introduces the following changes to the host server requirements.
Changes to supported Code42 server operating systems
The supported operating systems for Windows and OS X Code42 servers changed from version 4.x to 5.x:
- Windows: Only Windows Server operating systems (such as Windows Server 2012 R2) are supported for Code42 servers.
- OS X: Only OS X Mavericks v10.9 and later are supported for Code42 servers.
The supported operating systems for Linux Code42 servers did not change.
See Code42 server hardware and software recommendations for details.
Minimum Oracle Java version
Code42 server version 5.1.x requires Oracle Java 8 or later to run. Depending on your host server operating system, you may need to update Oracle Java on your Code42 servers (as described in the upgrade instructions below) before upgrading to version 5.1.x.
Upgrading CrashPlan devices
Code42 server version 5.1.x includes two versions of the Code42 app:
- Code42 app version 4.5.x introduces fixes and enhancements.
- Code42 app version 5.1.x is a major software release that includes a new user interface, revised system requirements, and modified features.
Upgrading devices to Code42 app version 4.5.x
Your Code42 app devices upgrade to version 4.5.x of the Code42 app by default when you enable device upgrades as described in the upgrade instructions below.
Upgrading devices to Code42 app version 5.1.x
Optionally, you can configure each organization in your Code42 environment to upgrade to version 5.1.x of the Code42 app as described in the upgrade instructions below. Review Changes to the Code42 app in version 5.x for a summary of changes introduced in version 5.x.
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.
Step 1: Confirm the Java version of your Code42 Servers
For each Code42 server in your environment:
- Confirm that the installed Java version is Java 8.
If your Code42 servers use an earlier version of Java, the upgrade fails. We recommend using the latest release within Java 8.
- If the installed version of Java is earlier than Java 8, upgrade your Code42 server to Java 8.
If you upgrade Java on a Code42 server on which you previously installed the Java Cryptography Extension (JCE) to allow for longer SSL and single sign-on (SSO) encryption keys, you must reinstall the JCE (because upgrading Java removes the JCE update).
Step 2: Download the upgrade file
Download the upgrade file for your server operating system. If your Code42 environment has Code42 servers running on different operating systems, download the upgrade file for each operating system:
Step 3: Upgrade your Code42 Servers
Follow our instructions to upgrade the Code42 servers in your Code42 environment: