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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Next steps after installing the Code42 platform

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Code42 platform administrators can use this article to quickly locate resources for configuring and managing a Code42 environment. The steps below are optional and provided as suggestions for what to do next after initial installation is complete.

Test backup and restore

Use the Code42 app to verify that your Code42 environment is installed correctly and to familiarize yourself with the backup and restore workflow for users.

Backing up

Restoring files

  • Restore files from the Code42 app.
    • Restoring files from the Code42 app is the most common method for restoring files.
    • There are no limits on the amount of data that can be restored at one time with the app.
  • Restore files from the web.
    • Quickly access files backed up to a cloud destination using the Code42 console.
    • Administrators can configure a data limit for web restores (250 MB by default).
Administrator restore
In addition, administrators with appropriate permissions can restore files for end users; see Manage your Code42 environment for more information.

Familiarize yourself with the Code42 console

Explore the Code42 console.

  • Learn the basics of navigating the Code42 console.
  • Use the Code42 console to view, manage, monitor, and configure your Code42 environment.
  • Apply settings across your Code42 environment.

Plan and configure your environment

Your Code42 environment is structured into organizations, users, and devices. This hierarchy lets you configure and manage settings and data across job functions and in accordance with regulatory needs. It also gives you the ability to quickly address potential data security concerns and legal mandates with minimal disruption to your users.

Add organizations

Configure backup policies

Add users

Add users from the Code42 console.

  • Add individual users manually.
  • Create multiple users at once by uploading a text file.
  • Invite multiple users by sending an email invite. Invited users create their accounts from the Code42 console.

Deploy the Code42 app

Configure authentication and directory services

Configure additional storage

Back up Code42 server database dumps

Use SFTP to back up Code42 server database dumps to another location.

  • Daily database dumps are stored on each store point.
  • We recommend backing up the database dumps to a separate location as part of a disaster recovery plan.

Manage your Code42 environment

Once your Code42 environment is configured and deployed, you can use the Code42 console to monitor user activity and manage access and retention of data.

Restore files for users

Restore users' files from the administration console.

  • Restore files for other users as an administrator.
  • Restore to a zip file on your computer.
  • "Push" a restore to the user's device. (Code42 for Enterprise only)

Replace a computer or hard drive

Grant and removing access

Manage storage

Troubleshooting

Foundational concepts

For an understanding of the foundational concepts underpinning the Code42 platform, refer to the articles below.

Security Model
Backups
  • How Backup Works
    An explanation of how CrashPlan analyzes, compresses, encrypts, transmits and stores data.
  • Archive Encryption Key Security
    An in-depth look at each of CrashPlan's encryption key options, as well as other important aspects of your backup's security.

Resources and support

For additional information, you can search our extensive support site or contact our Customer Champion team.