Skip to main content

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

File And Folder Hierarchy

Windows installation folder caveat

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 server and the operating system. If you installed 32-bit Code42 server software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article. See Considerations For Windows for more information.

Enterprise server folders by platform

Linux enterprise server

For these examples, the Code42 server was installed as root in an Ubuntu environment using the Code42 server installer's default options. File paths in your environment may vary.

Use Folder
Main application /opt/proserver
Live database /opt/proserver/db
Log files /var/log/proserver
Requested Code42 app logs /var/opt/proserver/client-logs
App support /var/opt/proserver
Automatic secure keystore file /var/opt/proserver/ksp
Database dumps /var/opt/proserver/dumps
Sanitized database dumps /var/log/proserver
Automatic secure keystore dumps /var/opt/proserver/kspDumps
Default store point /var/opt/proserver/backupArchives/CrashPlanArchive_Default
Seed location for default store point /var/opt/proserver/backupArchives/CrashPlanArchive_SEED
Transient cache files /var/opt/proserver/backupCache
Identity file location and name /var/opt/proserver/.identity
Command line tools /opt/proserver/bin

Files for customizing the Code42 console
  • Versions 5.4 and later:
    /opt/proserver/content-custom/Default-custom/shared/custom
  • Versions 5.2.x and 5.3.x (custom label text):
    /opt/proserver/web/base/console/custom/
Stock Code42 app installers

Applies to Code42 servers installed as root on Ubuntu

  • Code42 server versions 5.3.x and later:
    /opt/proserver/client/installers
  • Code42 server versions 5.2.x and earlier:
    /opt/proserver/content/Default/download
Custom Code42 app installers
Directory must be created by the administrator
/opt/proserver/content-custom/Default-custom/download/

Code42 app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • /opt/proserver/installs/linux/upgrade
    • /opt/proserver/installs/mac/upgrade
    • /opt/proserver/installs/win/upgrade/crashplanproe
    • /opt/proserver/installs/win64/upgrade/crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    /opt/proserver/installs/<operating_system>/upgrade
Code42 app version 5.x upgrade files* /opt/proserver/installs/<operating_system>/upgrade5
Code42 server upgrade files /opt/proserver/upgrade
Email templates /opt/proserver/content/Default/emails/templated
Email template images /opt/proserver/content/Default/emails/images

Custom email templates
  • Versions 5.2.x and later:
    /opt/proserver/content-custom/Default-custom/emails/templated
  • Versions 5.1.x and earlier (must be created by administrator):
    /opt/proserver/content-custom/Default-custom/emails/templated

Custom email template images
  • Versions 5.2.x and later:
    /opt/proserver/content-custom/Default-custom/shared/custom
  • Versions 5.1.x and earlier (must be created by administrator):
    /opt/proserver/content-custom/Default-custom/emails

*<operating_system> is a series of folders for each supported client operating system

Windows enterprise server

Use Folder
Main application C:\Program Files\CrashPlan PROe Server
Live database C:\Program Files\CrashPlan PROe Server\data\db
Log files C:\Program Files\CrashPlan PROe Server\logs
Requested Code42 app logs C:\Program Files\CrashPlan PROe Server\client-logs
Application data directory C:\ProgramData\PROServer
Automatic secure keystore file C:\Program Files\CrashPlan PROe Server\data\ksp
Database dumps C:\ProgramData\PROServer\dumps
Sanitized database dumps C:\Program Files\CrashPlan PROe Server\logs
Automatic secure keystore dumps C:\ProgramData\PROServer\kspDumps
Default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_Default
Seed location for default store point C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED
Transient cache files C:\ProgramData\PROServer\backupCache
Identity file location and name C:\ProgramData\PROServer\.identity
Command line tools C:\Program Files\CrashPlan PROe Server\bin

Files for customizing the Code42 console
  • Versions 5.4 and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom
  • Versions 5.2.x and 5.3.x (custom label text):
    C:\Program Files\CrashPlan PROe Server\web\base\console\custom\

Stock Code42 app installers
  • Code42 server versions 5.3.x and later:
    C:\Program Files\CrashPlan PROe Server\client\installers
  • Code42 server versions 5.2.x:
    C:\Program Files\CrashPlan PROe Server\console\default\download
Custom Code42 app installers
Directory must be created by the administrator
C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\

Code42 app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • C:\Program Files\CrashPlan PROe Server\installs\linux\upgrade
    • C:\Program Files\CrashPlan PROe Server\installs\mac\upgrade
    • C:\Program Files\CrashPlan PROe Server\installs\win\upgrade\crashplanproe
    • C:\Program Files\CrashPlan PROe Server\installs\win64\upgrade\crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade
Code42 app version 5.x upgrade files* C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade5
Code42 server upgrade files C:\Program Files\CrashPlan PROe Server\upgrade
Email templates C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated
Email template images C:\Program Files\CrashPlan PROe Server\content\Default\emails\images
Custom email templates
  • Versions 5.2.x and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated
  • Versions 5.1.x and earlier (must be created by administrator):
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated
Custom email template images
  • Versions 5.2.x and later:
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom
  • Versions 5.1.x and earlier (must be created by administrator):
    C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\images

*<operating_system> is a series of folders for each supported client operating system

OS X enterprise server

Use Folder
Main application /Applications/PROServer.app/
Live database /Library/Application Support/CrashPlan/PROServer/db
Log files /Library/Logs/PROServer
Requested Code42 app logs /Library/Logs/PROServer/client-logs
App support /Library/Application Support/CrashPlan/PROServer
Automatic secure keystore file /Library/Application Support/CrashPlan/PROServer/ksp
Database dumps /Library/Application Support/CrashPlan/PROServer/dumps
Sanitized database dumps /Library/Logs/PROServer
Automatic secure keystore dumps
/Library/Application Support/CrashPlan/PROServer/kspDumps
Default store point /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_Default
Seed location for default store point /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_SEED
Transient cache files /Library/Application Support/CrashPlan/PROServer/backupCache
Identity file location and name /Library/CrashPlan/.proserver_identity
Initialization file /Library/LaunchDaemons/com.crashplan.proserver.plist
Command line tools /Applications/PROServer.app/Contents/Resources/Java/bin/

Files for customizing the Code42 console
  • Versions 5.4 and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/shared/custom
  • Versions 5.2.x and 5.3.x (custom label text):
    /Applications/PROServer.app/Contents/Resources/Java/web/base/console/custom

Stock Code42 app installers
  • Code42 server versions 5.3.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/client/installers
  • Code42 server versions 5.2.x and earlier:
    /Applications/PROServer.app/Contents/Resources/Java/content/Default/download
Custom Code42 app installers
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/download/

Code42 app version 4.x upgrade files*
  • Code42 server versions 5.0.3 and later:
    • /Applications/PROServer.app/Contents/Resources/Java/installs/linux/upgrade
    • /Applications/PROServer.app/Contents/Resources/Java/installs/mac/upgrade
    • /Applications/PROServer.app/Contents/Resources/Java/installs/win/upgrade/crashplanproe
    • /Applications/PROServer.app/Contents/Resources/Java/installs/win64/upgrade/crashplanproe
  • Code42 server versions 5.0.2 and earlier:
    /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade
Code42 app version 5.x upgrade files* /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade5
Code42 server upgrade files /Applications/PROServer.app/Contents/Resources/Java/upgrade
Email templates /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/templated
Email template images /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/images
Custom email templates
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
Custom email template images
Directory must be created by the administrator
/Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images

Custom email templates
  • Versions 5.2.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
  • Versions 5.1.x and earlier (must be created by administrator):
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated
Custom email template images
  • Versions 5.2.x and later:
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/shared/custom
  • Versions 5.1.x and earlier (must be created by administrator):
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images

*<operating_system> is a series of folders for each supported client operating system

Enterprise server folders by purpose

Enterprise server main application

  • Linux: /opt/proserver
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server
  • OS X: /Applications/PROServer.app/

Enterprise server log files

  • Linux: /var/log/proserver
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\logs
  • OS X: /Library/Logs/PROServer

Enterprise server requested CrashPlan app logs

  • Linux: /var/opt/proserver/client-logs
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\client-logs
  • OS X: /Library/Logs/PROServer/client-logs

Enterprise server seed location

  • Linux: /var/opt/proserver/backupArchives/CrashPlanArchive_SEED
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED
  • OS X: /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_SEED

enterprise server seed and revive

  • Linux:
    Applies to Code42 servers installed as root on Ubuntu
    • /var/opt/proserver/backupArchives/CrashPlanArchive_SEED
    • /var/opt/proserver/backupArchives/CrashPlanArchive_REVIVE
  • Windows:
    • C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_SEED
    • C:\ProgramData\PROServer\backupArchives\CrashPlanArchive_REVIVE
  • OS X:
    • /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_SEED
    • /Library/Application Support/CrashPlan/PROServer/backupArchives/CrashPlanArchive_REVIVE

Enterprise server seeding parent directory

  • Linux: /var/opt/proserver/backupArchives
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\backupArchives
  • OS X: /Library/Application Support/CrashPlan/PROServer/backupArchives

Enterprise server command line tools

  • Linux: /opt/proserver/bin
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\bin
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/bin/

Enterprise server transient cache files

  • Linux: /var/opt/proserver/backupCache
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\backupCache
  • OS X: /Library/Application Support/CrashPlan/PROServer/backupCache

Enterprise server stock CrashPlan app installers

  • Linux:
    Applies to Code42 servers installed as root on Ubuntu
    • Code42 server version 5.3.x and later: /opt/proserver/client/installers
    • Code42 server version 5.2.x and earlier: /opt/proserver/content/Default/download
  • Windows:
    • Code42 server version 5.3.x and later: C:\Program Files\CrashPlan PROe Server\client\installers
    • Code42 server version 5.2.x and earlier: C:\Program Files\CrashPlan PROe Server\content\Default\download\
  • OS X:
    • Code42 server version 5.3.x and later: /Applications/PROServer.app/Contents/Resources/Java/client/installers
    • Code42 server version 5.2.x and earlier: /Applications/PROServer.app/Contents/Resources/Java/content/Default/download/

Enterprise server custom CrashPlan app installers

  • Linux: /opt/proserver/content-custom/Default-custom/download/
    Applies to Code42 servers installed as root on Ubuntu
  • WindowsC:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\download\
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/download/

Enterprise server app upgrades

  • Linux: /opt/proserver/installs/
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\installs\
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/installs/

Enterprise server storage server upgrade files

  • Linux: /opt/proserver/upgrade
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\upgrade
  • OS X: /Applications/PROServer.app/Content/Resources/Java/upgrade

Enterprise server email templates

  • Linux: /opt/proserver/content/Default/emails/templated
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\content\Default\emails\templated
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/templated

Enterprise server custom email templates

  • Linux: /opt/proserver/content-custom/Default-custom/emails/templated
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\templated
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/templated

Enterprise server email template images

  • Linux: /opt/proserver/content/Default/emails/images
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\content\Default\emails\images
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content/Default/emails/images

Enterprise server custom email template images

  • Linux: /opt/proserver/content-custom/Default-custom/emails/images
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\emails\images
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/emails/images

Enterprise server customasset resources

  • Linux: /opt/proserver/content-custom/Default-custom/shared/custom
    • Versions 5.2.x and 5.3.x (custom label text): /opt/proserver/web/base/console/custom
    • Applies to servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\content-custom\Default-custom\shared\custom
    • Versions 5.2.x and 5.3.x (custom label text): C:\Program Files\CrashPlan PROe Server\web\base\console\custom
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/shared/custom
    • Versions 5.2.x and 5.3.x (custom label text): /Applications/PROServer.app/Contents/Resources/Java/web/base/console/custom

Enterprise server keystore file

  • Linux: /var/opt/proserver/ksp
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\data\ksp
  • OS X: /Library/Application Support/CrashPlan/PROServer/ksp

Enterprise server database dumps

  • Linux: /var/opt/proserver/dumps
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\dumps
  • OS X: /Library/Application Support/CrashPlan/PROServer/dumps

Enterprise server sanitized database dumps

  • Linux: /var/log/proserver
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\logs
  • OS X: /Library/Logs/PROServer

Enterprise server keystore dumps

  • Linux: /var/opt/proserver/kspDumps
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\kspDumps
  • OS X: /Library/Application Support/CrashPlan/PROServer/kspDumps

Enterprise server conf directory

  • Linux: /var/opt/proserver/conf
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\conf
  • OS X: /Library/Application Support/CrashPlan/PROServer/conf

Enterprise server identity file

  • Linux: /var/opt/proserver/.identity
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\ProgramData\PROServer\PROServer\.identity
  • OS X: /Library/CrashPlan/.proserver_identity

CrashPlan app html upgrade files

  • Linux: /opt/proserver/installs/<operating_system>/upgrade5
    Applies to Code42 servers installed as root on Ubuntu
  • Windows: C:\Program Files\CrashPlan PROe Server\installs\<operating_system>\upgrade5
  • OS X: /Applications/PROServer.app/Contents/Resources/Java/installs/<operating_system>/upgrade5
  • Was this article helpful?