Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This tutorial explains how to add storage in the following ways:
- Add a new storage server to an existing destination.
- Add a store point.
- Add a provider as a destination.
For more information on storage and data balancing, please see Destinations reference.
Add a storage server
Before you begin
Add a destination
The steps below assume you are adding a storage server to an existing destination. To add a new destination:
- Sign into the Code42 console on your authority server.
- Go to Destinations.
- Choose Add a new Destination.
- Enter a name for for the destination to be displayed to users and throughout the Code42 console.
- Choose Create.
All servers within a destination must be on the same LAN or at the same data center.
Verify firewall rules
Servers listen for communication from other servers on TCP 4282. Before adding any servers to your environment, verify that there are bidirectional firewall rules allowing this communication between servers. All servers must be able to communicate with the authority server and vice versa. Servers within a destination must also be able to communicate with each other over TCP 4283 and TCP 4286. Learn more about destinations.
Configure port forwarding from TCP 443 (external) to TCP 4282 (internal) to allow your servers to communicate with each other over TCP 443.
Verify current authority server version
When adding a storage server, make sure to use the same version of the Code42 server software as your authority server. To verify the version of your authority server and download the correct installer version:
On the server you'd like to use as a storage server:
- Install the Code42 server software.
- From the Code42 console login screen:
- Enter the required information to create the administrator account.
- Enter your existing Master License Key.
This is the same Master License Key as is used on the authority server.
- Choose Create Account to sign in to the Code42 console.
- Go to Settings > Server.
- Enter a Primary and Secondary network address and save.
- From the action menu, select Make Storage Server.
Don't see Make Storage Server?
Make Storage Server only appears on clean installs of the enterprise server.
- Copy the connection string that is presented.
From the Code42 console on your authority server:
- Sign in to the Code42 console on your authority server.
- Go to Destinations.
- Choose the name of the destination where you'd like the new storage server to be added.
- From the action menu, select Add Server.
- Paste the connection string from the storage server into the Connection String field and save.
Storage server offline
After saving the connection string, the authority server confirms the changes have been saved and the storage server will go offline. After 5 to 10 minutes, the storage server comes back online and is accessible from the authority server Code42 console.
Once the server has been added to your environment, add one or more store points.
Add a store point
- Go to Destinations > Servers.
- Click the name of the server where you'd like to add the new store point.
- From the action menu, select Add Store Point.
- Enter a descriptive name for the new store point.
- Enter the path to the new store point. This must be a directory that currently exists on the file system and that the host Code42 server has permission to write to.
- (Optional) Enter notes about this store point. These notes are for administrators and might be things like the hardware manufacturer's support info, information about the underlying system, or anything else you think might be useful.
- Click Create.
Once you click Create, a directory is created immediately underneath the path you specified in Step 5. For example, if you'd like the store point to reside under the /repository directory, then Code42 CrashPlan creates a directory called /repository/CrashPlanArchive_mSERVERIDxSPID. For example:
This directory is only created at the time of store point creation.
- (Optional) After the store point is created, you can enable data balancing to spread out archives equally between store points.
Add a provider as a destination
Most commonly, this configuration is used when a service provider leases storage space to a customer that owns a Code42 environment. The customer has a authority server, which we call the private master, and a Master License Key. The provider acts as a cloud destination for the customer. In this situation, the provider owns the storage. The authority server residing on the provider's site is referred to as the provider master.
Beginning with Code42 server version 6.0, the Code42 console no longer supports adding provider destinations. Customers with an on-premises Code42 authority server can no longer create a destination that offers storage to another customer with an on-premises Code42 authority server. After upgrading to Code42 server version 6.0, existing provider relationships may continue to function, but they are unsupported and may exhibit unpredictable behavior.
Beginning with version 6.0, the Code42 cloud is the only environment allowed to offer provider storage.
Before you begin
Before adding a provider as a destination, verify communication:
- Between the private master's primary network address and port and the provider master's primary network address and port (bidirectional).
- From the private master to the provider master on the private master's Website protocol, host and port.
Step 1 - Provider master: Configure an organization
To configure storage that another Code42 environment can use for backup, the provider must first create a new organization.
From the provider master:
- Sign into the Code42 console.
- Go to Organizations > Add.
- Enter a name for the new customer organization.
- Check Hosted.
- Click Add to create the organization.
- From the Organization list view, click the name of the organization you just created.
- From the Organization detail view, click Action Menu > Edit.
- On the Destinations tab, select the destination(s) you would like to offer to the customer.
- Click Save.
- Click Action Menu > Share Destinations to display the Provider Key for the new customer organization.
- Send the Provider Key to the customer so the customer can begin using your storage as a destination.
Step 2 - Private master: Create a destination
From the private master, create a destination consisting of the provider's storage:
- Sign into the Code42 console.
- Go to Destinations > Add to create a new destination.
- Enter a name for the new destination.
- Check the box next to Provider.
- Paste the Provider Key supplied by the storage owner into Provider Key.
- Click Create to create the destination.
Step 3 - Private master: Enable devices to back up to provider destination
Now that the provider's storage is ready to accept backup data, you must configure your settings on the private master to allow backup to the provider's storage. You can do so in the following ways:
- System-wide from Settings > Organization and selecting Destinations
- For individual organization(s) from Organizations > [organization name] > action menu > Edit > Destinations.
If inheritance is disabled for an organization, that organization is not affected by changes to its parent organization.