Alerts reference
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
System alerts appear under Alerts. This screen is visible to users with the following roles:
- SYSADMIN
- Server Administrator
- Custom role with admin.system.system_settings permission
For a list of alerts generated by the Code42 environment and how to respond to them, see the Code42 platform alerts article.
Alerts Overview
| Item | Description | |
|---|---|---|
| a | Alert count |
Count of all currently active alerts, by priority. Red (left): Critical |
| b | Action menu | Contains available commands, including changing view to display only acknowledged alerts. |
| c | Select / Select All | Click the checkbox in the header row to select all alerts in the list. Click the checkbox next to a specific alert to select an individual alert. |
| d | Priority |
Alert level:
|
| e | Description | Explains the reason for the alert. The mouseover for each description displays the description's full text. See the Code42 platform alerts article to review steps for responding to each alert. |
| f | Reported by | The name of the Code42 server that detected and reported the alert. |
| g | When | Amount of time that has passed since the alert was generated. |
Action menu
| Command | Description | Keyboard Shortcut |
|---|---|---|
| Show Active | Show only the alerts that are currently active and have not yet been acknowledged. This is the default view. Only available when viewing Acknowledged Alerts. | a |
| Show Acknowledged | Show historical alerts that have been acknowledged. Only available when viewing active alerts. | k |
| Acknowledge | Mark selected alert as having been seen and hide the alert from the Alerts list. Acknowledged alerts are displayed only when Show Acknowledged is selected. | g |
| Export All | Export list items to CSV file. | x |
| Print... | Print list. | p |
CSV export
Export all visible list items to a CSV file by selecting action menu > Export All. If no alert is selected, all alerts in the list are exported.
| Field | Description |
|
alertEventId |
Identifies the number of the alert. |
| server | Indicates name of the Code42 server that detected and reported the alert. |
| description | Describes the reason for the alert. |
| type | Identifies the type of alert. |
| status | Indicates the status of the alert.
|
| severity | Indicates the alert level:
|
| timestamp | Displays the time and date the alert occurred. |