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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Upgrade to OS X Mavericks requires reinstallation of the CrashPlan app

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

Code42 for Enterprise is compatible with OS X Mavericks (v10.9), but upgrading to OS X Mavericks may affect the Java installation used by the Code42 app version 3.6.1 and earlier. Follow the steps below to ensure your backups continue after you upgrade your operating system.

Affects

Devices upgraded to OS X Mavericks running Code42 app version 3.6.1 and earlier.

Considerations

When CrashPlan starts, it runs a full file verification scan. It may look like your files are backing up all over again, but CrashPlan is simply verifying the files.

Recommended solution

To resolve the issue, uninstall and reinstall the Code42 app.