Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Code42 for Enterprise is compatible with OS X Mavericks (v10.9), but upgrading to OS X Mavericks may affect the Java installation used by the Code42 app version 3.6.1 and earlier. Follow the steps below to ensure your backups continue after you upgrade your operating system.
When CrashPlan starts, it runs a full file verification scan. It may look like your files are backing up all over again, but CrashPlan is simply verifying the files.
To resolve the issue, uninstall and reinstall the Code42 app.