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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Data balancing fills space on storage servers

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

This article describes a known issue that may cause data balancing to fail or improperly fill disk space on storage servers.

Affects

This issue only impacts Code42 environments that:

  • Have upgraded from Code42 for Enterprise version 3.x to Code42 platform version 4.1.4, 4.1.5, or 4.1.5.1
  • Have one or more storage servers
  • Have enabled data balancing
Managed Private Cloud
Code42 has already corrected this issue for all affected Managed Private Cloud customers.

Diagnosing

If your environment is affected by this issue, you may notice data balancing activity fail or store points become filled with archives titled <guid>.OVERWRITTEN.<timestamp>.

The following error message will be written to the com_backup42_app.log:

Caused by: com.code42.exception.DebugRuntimeException: Invalid Source Computer; cannot setup usage:

To view the logs in your Code42 environment:

  1. Sign in to your Code42 console.
  2. Navigate to Settings > Server.
  3. Click View next to Server Logs.

Recommended solution

Upgrade to version 4.1.6 of the Code42 platform.

Alternative solution

If you are not able to upgrade to version 4.1.6, contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business support.