Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article explains how to interpret the following alert, and how to respond to the alert.
The table below displays where the alert appears and where it can be configured. The alert text is different on the configuration page than on the alerts page or email.
|System support license has expired.||Email and Alerts Overview of the Code42 console|
|Support has expired||Settings > Notifications of the Code42 console|
This alert indicates a problem that could seriously affect your Code42 environment's security, result in data loss, or cause the service to be unavailable.
This alert is triggered when your Code42 environment's support has expired.
You will be unable to receive support from our Customer Champions when you experience problems.
To resolve this alert:
- Purchase additional licenses
Acknowledge the alert
The alert will continue to appear on the Alerts Overview window in the Code42 console until you acknowledge the alert. To acknowledge the alert, go to Alerts, select the alerts you want to acknowledge, and choose Acknowledge from the action menu.