Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This article describes what to expect when you upgrade your Code42 environment from version 4.2.0, 4.2.1, 4.2.2, or 4.2.3 to version 18.104.22.168 of the Code42 platform. Links to specific upgrade instructions are listed at the end of this article.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 4.2.x to 22.214.171.124 includes changes to the following components. View Code42 platform version 4.2 release notes for details.
Code42 platform version 126.96.36.199 is compatible with the following components.
All operating systems:
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* Indicates this version is bundled with Code42 platform version 188.8.131.52
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically. If you have more than one enterprise server, upgrade the master server first.
Most enterprise server upgrades take 5-10 minutes to complete. However, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.
If you recently upgraded to version 4.2.x from an earlier version, wait 24 hours after upgrading your authority server and all storage servers before upgrading to another version. This waiting period ensures that all post-upgrade migration processes are complete before you start another upgrade.
Version 4.2.3 of the Code42 platform is affected by a known issue related to LDAP sync. In certain circumstances, this issue can cause data loss.
We recommend that you:
Upgrading your devices
There is no device upgrade for version 184.108.40.206.
Upgrade and troubleshooting instructions
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.