Upgrading Version 4.2.3.1 To 4.3.5.3
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
This article describes how to upgrade the enterprise servers in your Code42 environment from version 4.2.3.1 to version 4.3.5.3, and to perform associated CrashPlan app upgrades.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 4.2.3.1 to 4.3.5.3 includes changes to the following components. View Code42 platform version 4.3.5.3 release notes for details.
| Upgraded | Not Upgraded |
|---|---|
|
|
Version compatibility
Code42 server version 4.3.5.3 is compatible with the following components.
| Component | Compatible Versions |
|---|---|
| Code42 app |
All operating systems:
|
| SharePlan app |
|
| SharePlan mobile app |
|
* Indicates this version is bundled with Code42 server version 4.3.5.3
All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. For provider storage compatibility information, see the Code42 Public Cloud Version Policy.
Considerations for upgrading to version 4.3.5.3
If you recently upgraded to version 4.2.x from an earlier version, wait 24 hours after upgrading your authority server and all storage servers before upgrading to another version. This waiting period ensures that all post-upgrade migration processes are complete before you start another upgrade.
Upgrade instructions
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.
Step 1: Download the upgrade file
Download the upgrade file for your server operating system. If your Code42 environment has enterprise servers running on different operating systems, download the upgrade file for each operating system:
Step 2: Upgrade your Enterprise Servers
Follow our instructions to upgrade the enterprise servers in your Code42 environment:
Step 3: Upgrade your devices
Follow our instructions to upgrade CrashPlan devices in your Code42 environment.
Performing these steps will also upgrade any SharePlan devices in your Code42 environment.