Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, no.
Retired product plans, yes.
CrashPlan for Small Business, no.
This tutorial describes how to upgrade your Code42 environment from enterprise server version 4.1.5 to version 18.104.22.168.
Affected Code42 Platform components
The upgrade from 4.1.5 to 22.214.171.124 includes the following upgrades. View 126.96.36.199 release notes for details.
Code42 platform version 188.8.131.52 is compatible with the following components.
All operating systems:
|SharePlan mobile app||
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.
If you have more than one Code42 server, upgrade the authority server first.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Upgrading your devices
Devices with the Code42 app or SharePlan app upgrade automatically once you enable the device upgrade. We recommend testing the upgrade on a single Code42 app or SharePlan app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your authority server before your devices can upgrade. When the authority server has restarted, devices reconnect to the upgraded authority server at a randomized interval of 1–15 minutes. Devices download their upgrades from the authority server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that after the authority server comes back online, there may be a delay before all devices have successfully upgraded.
Upgrading your mobile devices
There is no upgrade for the SharePlan mobile app for version 184.108.40.206.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Version 4.1.5 To Version 220.127.116.11.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Version 4.1.5 To Version 18.104.22.168.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade From Version 4.1.5 To Version 22.214.171.124.