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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Code42 platform system requirements

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business
CrashPlan On-Premises

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan On-Premises customer? Search or browse Incydr and Instructor, CrashPlan Cloud, or CrashPlan for Small Business.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

The system requirements below apply to the Code42 platform.

Enterprise Server system requirements

Contact us with questions about recommended specifications for your Code42 environment. See our article, Key Considerations When Planning Your Code42 Environment, for more information.

Minimum requirements
The system specifications listed below are the minimum requirements for a production environment.

Authority server system requirements

Operating System Hardware Software
Linux
  • 8-core x86-64 CPU
  • 16 GB memory
  • Dedicated storage for the Code42 enterprise server application; SSD recommended
  • Storage for endpoint data; standalone storage server(s) recommended
Windows
  • 8-core x86-64 CPU
  • 16 GB memory
  • Dedicated storage for the Code42 enterprise server application; SSD recommended
  • Storage for endpoint data; standalone storage server(s) recommended
  • One of the following 64-bit* operating systems:
    • Windows 7
    • Windows 8
    • Windows 8.1
    • Windows 10 (enterprise server version 4.3 or later only)
    • Windows Server 2008 R2
    • Windows Server 2012 R2
  • Oracle Java (bundled with the installer)
OS X
  • 8-core 64-bit Intel CPU
  • 16 GB memory
  • Dedicated storage for the Code42 enterprise server application; SSD recommended
  • Storage for endpoint data; standalone storage server(s) recommended

* Code42 servers running version 4.1.x support both 32-bit and 64-bit Windows operating systems.

Storage server system requirements

Operating System Hardware Software
Linux
  • 8-core x86-64 CPU
  • 16 GB memory
  • Storage for endpoint data
Windows
  • 8-core x86-64 CPU
  • 16 GB memory
  • Storage for endpoint data
  • One of the following 64-bit* operating systems:
    • Windows 7
    • Windows 8
    • Windows 8.1
    • Windows 10 (enterprise server version 4.3 or later only)
    • Windows Server 2008 R2
    • Windows Server 2012 R2
  • Oracle Java (bundled with the installer)
OS X
  • 8-core 64-bit Intel CPU
  • 16 GB memory
  • Storage for endpoint data

* Code42 servers running version 4.1.x support both 32-bit and 64-bit Windows operating systems.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Administration console requirements

  • Minimum resolution: 1024x768
  • Web browser: One of the browsers in the following table (stable versions)
Code42 platform Version Chrome Versions Firefox Versions Internet Explorer Versions Safari Versions On OS X
4.2 and later 40 and later 35 and later 10 and 11 6.1, 7, and 8
4.1 36 and later 31 and later 10 and 11 6.1, 7, and 8

The Code42 console does not support mobile web browsers.

End user application requirements

The system specifications listed below are the minimum requirements needed to successfully install the Code42 app.

Code42 app

OS Hardware Software
Windows
  • 1 GHz CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Windows operating systems:
    • Windows 10 (Code42 app version 4.3 and later)
    • Windows 8, 8.1
    • Windows 7
    • Server 2012 R2
    • Server 2012 (Code42 app version 4.x through 4.7.x)
    • Server 2008 R2

macOS

OS X

  • 1 GHz 64-bit Intel CPU
  • 1 GB Memory
  • 450 MB free drive space
  • macOS and OS X operating systems:
    • macOS 10.12 (CrashPlan app version 4.5.2 and later)
    • OS X 10.11 (Code42 app version 4.3 and later)
    • OS X 10.10
    • OS X 10.9
Linux
  • 1 GHz x86-64 CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Kernel version
    • 2.6.32 and later: Code42 app version 4.5.x and later
    • 2.6.13 and later: Code42 app version 4.4.1 and earlier
  • glibc version
    • 2.9 and later: Code42 app version 4.5.x and later
    • 2.4 and later: Code42 app version 4.4.1 and earlier
  • cpio
  • Xorg
  • GTK2
  • SysVInit
  • SWT1

The Code42 app requires a graphical user interface (GUI) for use on all operating systems.
1 This component is packaged with the Code42 app.

SharePlan App

SharePlan Mobile App

SharePlan Web App

The SharePlan web app supports the following web browsers (stable versions):

Code42 platform Version Chrome Versions Firefox Versions Internet Explorer Versions Safari Versions
4.2 and later 40 and later 35 and later 10 and 11 6.1, 7, and 8
4.1 36 and later 31 and later 10 and 11 6.1, 7, and 8

Unsupported operating systems

Operating system Last supported Code42 app version
Windows Vista Service Pack 2

4.7

Windows XP

4.7

Windows Server 2008 4.7
Windows Server 2003 4.2
OS X Mountain Lion 10.8

4.7

OS X Lion 10.7.5

4.7

Mac OS X Snow Leopard 10.6 4.21
Mac OS X Leopard 10.5 3.6.4
Mac OS X Tiger 10.4 3.2

1 Some computers running version 4.2 automatically upgraded to version 4.3. Computers that automatically upgraded were supported through version 4.3.

Network ports

Enterprise Server ports

Inbound ports

The following table lists the default Code42 server ports. It is best practice to deny inbound traffic at the firewall for any ports not needed by the Code42 configuration.

Port forwarding
You can use port forwarding, also called port mapping, to avoid port conflicts and port restrictions within your Code42 environment and on other networks.
Port(s) Protocol Source Destination Description
4282 TCP
  • LAN networks
  • Internet

Your Authority server

  • Backup and sync traffic from internal and external endpoints
  • Statistics and job status from internal and external endpoints
Your Storage servers Backup and sync traffic from internal and external endpoints
4280 (http)
4285 (https)
TCP
  • LAN networks
  • Internet
Your Code42 server Access for Code42 console and web restore to internal and external endpoints

Outbound ports

Specific ips
For specific IPs, sign in with a privileged account or contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business support.
Port(s) Protocol Source Destination Description
25 TCP Your Code42 server Mail Server(s) SMTP services
53 UDP Your Code42 server DNS Server(s) DNS services
123 UDP Your Code42 server NTP Server(s) NTP services
443 TCP Your Code42 server code42.com
crashplan.com
Online Code42 licensing services
TCP Your Code42 server code42.com

Managed appliance Upgrades

389 (LDAP)
636 (LDAPS)
TCP Your Authority server LDAP or Active Directory Server(s) Integration with LDAP or Active Directory services
1812
1813
UDP Your Code42 server RADIUS Server(s) RADIUS services

Multi-server deployment ports

Port(s) Protocol Source Destination Description
4283 TCP

Your Code42 server

Your Code42 server Data balancing between Code42 servers*
4286 TCP

Your Code42 server

Your Code42 server Statistics traffic between Code42 servers*

*On Windows Code42 servers, this port must be enabled for both Public and Private networks.

Code42 app ports

Port(s) Protocol Source Destination Description
4282 TCP LAN networks Your Code42 server(s) (Default) Communication from the device to Code42 server(s) in private cloud environments
443 TCP LAN networks Code42 cloud Communication from the device to the Code42 cloud
4243* TCP Localhost Localhost (Default) Code42 app connecting to Code42 service
4242* TCP CrashPlan Device CrashPlan Device (Default) Computer-to-computer backups in Code42 for Enterprise

1,024 - 14500,

49,000 - 52,000

TCP CrashPlan Device

CrashPlan Device

(Optional) NAT traversal ranges used for connecting between computers

1900

2869

UDP

TCP

CrashPlan Device CrashPlan Device (Optional) Standard UPnP ports required for computer-to-computer connections
5351 UDP CrashPlan Device CrashPlan Device (Optional) Standard NAT-PMP port required for computer-to-computer connections

* CrashPlan version 4.3 and later will use a different pair of available ports if the default ports are in use. The ports in use by the Code42 service can be found in the app.log file.

SharePlan App ports

Port(s) Protocol Source Destination Description
443
4282
TCP LAN networks Your Code42 server Sync traffic from internal endpoints to Code42 server.
4252 TCP LAN networks LAN networks SharePlan app sync traffic directly between internal endpoints