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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

Code42 Support

Retrieve device logs from the Code42 console (CrashPlan)


Code42 administrators can use the Code42 console to retrieve Code42 app logs from devices for use in troubleshooting. 



  1. Sign in to the Code42 console.
  2. Navigate to Administration > Devices.
  3. Click the device name to display Device Details
    Ensure that the device is online. 
  4. From the action menu, select Retrieve Logs.
    The Agent logs request history dialog displays.
  5. Click Retrieve agent logs.
  6. In the Retrieve log: Email notification dialog, select Yes and enter an email address to receive an email notification, or select No.
  7. Click Apply.
    Retrieving... displays under the Logs URL column of the table. (If the device is offline, Retrieving... displays until the device is online.) When the logs are available, a Download logs link displays. 
  8. Click the Download logs link. 
    The logs are downloaded in a ZIP file. 

For information about the content of the logs, see Read Code42 app log files (CrashPlan).

Email notification

If you requested that an email notification be sent when retrieving logs, the email is sent to the indicated address. The email includes the following information:

  • Device the logs were requested for
  • Date and time of the request
  • Individual who made the request
  • Expiration time of the request
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