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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

Monitor your CrashPlan environment health

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

This page lists administrative resources for monitoring the health and status of your Code42 environment.

Code42 system status

To see the current status of the Code42 cloud and our support services, including ticket, chat, and phone systems, visit our Code42 status page.

Additional resources

Code42 has a number of additional resources available to help you get the most value from your Code42 environment while securing your organization's vital data.

  • Use the tools in our customer toolkit to get up and running quickly and discover how to optimize Code42 to elevate your security and insider risk programs.
  • Consult with our Professional Services team for help with deploying Code42 across your organization and integrating with tools you already use.
  • Engage one of our Technical Account Managers (TAMs) to gain extensive insights about the health of your environment and fully leverage all Code42 features, customized for your organization. (TAM services may already be included in your support plan.)

Contact your Customer Success Manager (CSM) for more information about how to access these resources. If you do not know your CSM, please contact our Customer Champions.

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