Monitor your CrashPlan environment health
Who is this article for?
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, yes.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
A healthy environment is one in which active endpoints connect to the Code42 cloud to report status and back up data. If devices aren't connecting as expected, they may not be backing up data and you may be at risk for data loss.
In addition, an unmanaged environment can include any number of users who are no longer with the organization or devices that are no longer used to connect to Code42. These unneeded users and unused devices may pose risks to your organization:
- Unnecessary data may violate your organization's data retention policies.
- With too much data to sift through, it's difficult to diagnose which users or devices aren't connecting properly, resulting in unfocused troubleshooting and unclear resolution paths.
- They cause processing delays and inefficiencies.
This page lists administrative resources for monitoring the health and status of your Code42 environment.
Code42 environment health
Backup
Code42 system status
To see the current status of the Code42 cloud and our support services, including ticket, chat, and phone systems, visit our Code42 status page.