Who is this article for?
CrashPlan for Small Business
Instructor, no.
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, yes.
Retired product plans, yes.
CrashPlan for Small Business, no.
Overview
This article lists the names and locations of Code42 application and log files on user devices. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.
Windows
The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use |
Folder |
| Main application |
- Version 8.2 and later: C:\Program Files\Code42
- Version 8.0 and earlier: C:\Program Files\CrashPlan
|
| Service log files |
C:\ProgramData\CrashPlan\log |
| UI log files |
C:\Users\<USERNAME>\AppData\Local\CrashPlan\log
|
| Transient caches |
C:\ProgramData\CrashPlan\cache |
| Identity file |
C:\ProgramData\CrashPlan\.identity |
Installed per user
Depending on your network environment, user profiles can be either Local or Roaming.
| Use |
Folder |
| Main application |
- Version 8.2 and later:
C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42
- Version 8.0. and earlier:
C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
|
| Service log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| UI log files |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
|
| Transient caches |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache
|
| Identity file |
C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity
|
Considerations for Windows
The file paths above assume that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed above.
| Software Architecture |
Operating System Architecture |
Software Install Location |
| 32-bit |
32-bit |
C:\Program Files |
| 64-bit |
64-bit |
C:\Program Files |
| 32-bit |
64-bit |
C:\Program Files (x86) |
Mac
The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.
Installed for everyone (default)
| Use |
Folder |
| Main application |
- Version 8.2 and later: /Applications/Code42.app/
- Version 8.0 and earlier: /Applications/CrashPlan.app/
|
| Service log files |
/Library/Logs/CrashPlan |
|
UI log files
|
~/Library/Logs/CrashPlan
To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.
|
| Transient caches |
/Library/Caches/CrashPlan |
| Code42 app configuration file |
- Version 8.2 and later: /Library/LaunchDaemons/com.code42.service.plist
- Version 8.0 and earlier: /Library/LaunchDaemons/com.crashplan.engine.plist
|
| Identity file |
/Library/Application Support/CrashPlan/.identity |
Installed per user
To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.
| Use |
Path |
| Main application |
- Version 8.2 and later: ~/Applications/Code42.app/
- Version 8.0 and earlier: ~/Applications/CrashPlan.app/
|
| Service log files |
~/Library/Logs/CrashPlan
|
| UI log files |
~/Library/Logs/CrashPlan
|
| Transient caches |
~/Library/Caches/CrashPlan
|
| Code42 app configuration file |
- Version 8.2 and later: ~/Library/LaunchAgents/com.code42.service.plist
- Version 8.0 and earlier: ~/Library/LaunchAgents/com.crashplan.engine.plist
|
| Identity file |
~/Library/Application Support/CrashPlan/.identity |
Linux
| Use |
Folder |
| Main application |
/usr/local/crashplan |
| Service log files |
/usr/local/crashplan/log |
| UI log files |
- Version 6.8.1 and earlier: /usr/local/crashplan/log
- Version 6.8.2 and later: ~/.code42/logs
|
| Transient caches |
/usr/local/crashplan/cache |
| Code42 app configuration file |
/usr/local/crashplan/bin/run.conf |
| Identity file |
/var/lib/crashplan/.identity |
