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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

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Code42 Support

CrashPlan file and folder hierarchy

Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

Retired product plans, yes.

CrashPlan for Small Business, no.

Overview

This article lists the names and locations of Code42 application and log files on user devices. If you need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use Folder
Main application
  • Version 8.2 and later: C:\Program Files\Code42
  • Version 8.0 and earlier: C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files

C:\Users\<USERNAME>\AppData\Local\CrashPlan\log

Transient caches C:\ProgramData\CrashPlan\cache
Identity file C:\ProgramData\CrashPlan\.identity

Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application
  • Version 8.2 and later: 
    C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42
  • Version 8.0. and earlier:
    C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity

Considerations for Windows

The file paths above assume that the architecture of the Code42 app (32- or 64-bit) matches the architecture of the Windows operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed above.

Software Architecture Operating System Architecture Software Install Location
32-bit 32-bit C:\Program Files
64-bit 64-bit C:\Program Files
32-bit 64-bit C:\Program Files (x86)

Mac

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)

Use Folder
Main application
  • Version 8.2 and later: /Applications/Code42.app/
  • Version 8.0 and earlier: /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

To view this hidden folder, open the Finder, press Command-Shift-G, and enter the folder path.

Transient caches /Library/Caches/CrashPlan
Code42 app configuration file
  • Version 8.2 and later: /Library/LaunchDaemons/com.code42.service.plist
  • Version 8.0 and earlier: /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity

Installed per user

To view the hidden ~/Library folder, open the Finder, press Command-Shift-G, and enter the folder path.

Use Path
Main application
  • Version 8.2 and later: ~/Applications/Code42.app/
  • Version 8.0 and earlier: ~/Applications/CrashPlan.app/
Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

 

Transient caches

~/Library/Caches/CrashPlan

Code42 app configuration file
  • Version 8.2 and later: ~/Library/LaunchAgents/com.code42.service.plist
  • Version 8.0 and earlier: ~/Library/LaunchAgents/com.crashplan.engine.plist
Identity file ~/Library/Application Support/CrashPlan/.identity

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files
  • Version 6.8.1 and earlier: /usr/local/crashplan/log
  • Version 6.8.2 and later: ~/.code42/logs
Transient caches /usr/local/crashplan/cache
Code42 app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity