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Who is this article for?

CrashPlan Cloud
CrashPlan for Small Business

Find your product plan in the Code42 console on the Account menu.
Not a CrashPlan Cloud customer? Search or browse CrashPlan for Small Business or Incydr and Instructor.

Instructor, no.

Incydr Professional, Enterprise, Horizon, and Gov F2, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, yes.

CrashPlan for Small Business, no.

Code42 Support

Managed Service Provider Account Information reference


Agents in the Managed Service Provider Program can manage their account and billing information from the Account Information screen.

Existing partners only
At this time, Code42 is not accepting new partners for the managed service provider program. This article applies only to existing partners. 

Account Information

To see your account information, in the top navigation of the Code42 console, click Account.

Account information

Manage billing information through 2Checkout 
As of April 1, 2019, billing for the Managed Service Provider program is administered by 2Checkout. In March 2019, Code42 emailed all agents with instructions on how to manage billing information through 2Checkout. To keep your subscription current, you must create and manage an account at 2Checkout's customer area. If you need help, contact 2Checkout support at, or contact Code42 for Enterprise support
Item Description
a Managed Service Provider Type of subscription.
b Users Number of users on subscription.
c View Account Information

Link to 2Checkout's customer area at

For help using 2Checkout's customer area, contact 2Checkout support at

d Billing Information Billing name, address, and phone number up through March, 2019. After that date, all billing information is maintained in 2Checkout's system.
e Previous Billing History History of recurring subscriptions up through March, 2019. Click a row in the table to view order detail.

Previous billing history detail

Click a row in the Previous Billing History table to view details about a subscription order made up through March 2019.

Order detail

Item Description
a Action menu

Available actions to take on this order.

  • Email: Emails the order detail information.
b Ordering Information Billing address and payment information for this order.
c Order Details Individual line items for this order.