Who is this article for?
Incydr Professional, Enterprise, Gov F2, and Horizon, no.
Incydr Basic, Advanced, and Gov F1, no.
CrashPlan Cloud, yes.
Retired product plans, yes.
CrashPlan for Small Business, yes.
Top articles for setup and management
Optimize performance on user devices for monitoring, networking, backup, and more.
Assign roles to users to give them permissions to perform tasks.
Users and organizations
Manage user provisioning, authentication (SSO), and your organizational hierarchy.
Collection of administrative resources for deploying, managing, and troubleshooting user devices (also known as "clients," "endpoints, or "computers").
Introduction to the Code42 API
Learn how to use the Code42 API to create custom reports, perform automated actions, or integrate with existing systems within your organization.
Monitor your environment health
Review device status reports, subscription usage, and more. Learn how to identify and fix any problems.
View guides for testing network connections, managing device bandwidth to the Code42 cloud, configuring firewalls, and more.
More troubleshooting topics
Browse all administrative troubleshooting articles.
How backup works
Explore all the details of how Code42 backs up your data.
How restore works
Learn how to restore files from Code42. Review factors that affect restore speed and what you can do to ensure files are restored quickly.
Define your backup policies
Review considerations and instructions for defining what to back up and what not to back up. Also specify how often backup runs and how long to retain old file versions.
How to restore files from the Code42 console
As an administrator, you can restore files directly to a user's device, or download files from any web browser.
Configure device backup settings
Use the Code42 console to define backup settings for individual devices or an entire organization.
Device replacement and migration
Use Code42 to simplify device migration when users change devices. Code42 also integrates with Microsoft's User State Migration Tool (USMT) to back up and restore Windows user settings.
Using the Code42 app
Select files to back up
Learn how to add and remove files, folders, and external drives to your backup file selection.
What to do after receiving a backup alert
Review common causes and solutions for issues that cause you to receive backup alert emails.
How to restore files from the Code42 app
View step-by-step instructions to restore files to your device.
Replace a device
When you get a new device, use the Code42 app's replace device wizard to transfer files and backup settings from your old device.
Trying to resolve a specific issue? Browse all Code42 app troubleshooting articles.
Subscriptions for Code42 for Enterprise customers
Learn more about your CrashPlan subscription options.
Subscriptions for CrashPlan for Small Business
Explains subscription options as well as information on billing and tax exemption information.
Data retention policy for Code42 for Enterprise customers
Identify how long your data is retained in the Code42 cloud when users, devices, and organizations are deactivated, or if you do not renew your contract with Code42.
Data retention policy for CrashPlan for Small Business
Read the CrashPlan for Small Business data-retention policy.
Proper use and configuration of cold storage can help you manage your archives, recover data from deactivated archives, and plan for compliance with policies and regulations that affect your organization.
Explore more support articles