Skip to main content

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

Technical Account Manager (TAM) details

...

To add a dedicated TAM to your account, contact your Customer Success Manager (CSM

). If you do not know your CSM, please) for enterprise support. If you don't know who your CSM is, email contact our
ParseError: EOF expected (click for details)
Callstack:
    at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/a/ins/span, line 1, column 10
csmsupport@code42.com
.

...

  • Better strategic and technical alignment between you and
    ParseError: EOF expected (click for details)
    Callstack:
        at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/ul/li[1]/span, line 1, column 10
    
    by:
    • Providing insight into
      ParseError: EOF expected (click for details)
      Callstack:
          at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/ul/li[1]/ul/li[1]/span, line 1, column 10
      
      's product roadmap
    • Identifying technical, business, and insider
    • risk detectionthreat best practices tailored to your organization
  • Developing security solutions best practices specific to your needs
  • Higher return on investment by helping you fully leverage all
    ParseError: EOF expected (click for details)
    Callstack:
        at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/li[1]/span, line 1, column 10
    
    features included in your subscription
  • Your own advocate within
    ParseError: EOF expected (click for details)
    Callstack:
        at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/li[2]/span, line 1, column 10
    
    who:
    • Escalates tickets and issues as necessary
    • Facilitates cross-functional coordination within Code42 to increase visibility and prioritize your needs
    • Assists with crisis and incident management
  • Automatic upgrade to the Premier Plus Support plan, which:
    • Reduces
      ParseError: EOF expected (click for details)
      Callstack:
          at (Article_Update_Log/2021-07-01/Technical_Account_Manager_(TAM)_details), /content/body/li[3]/ul/li[1]/span, line 1, column 10
      
      's response time for urgent issues from one hour to 30 minutes
    • Increases the number of administrator contacts available for your organization from 4 to up to 10
  • ...

    Other changes:

    1. /body/p[2]/a/@href:
    2. "mailto:csmsupport@code42.com""/Terms_and_conditions/Code42_customer_support_resources/Get_support_for_CrashPlan_for_Small_Business_or_Code42_CrashPlan"
    3. /body/p[2]/a/@rel:
    4. "freelink" ⇒ nothing
    5. /body/p[2]/a/@title:
    6. "mailto:csmsupport@code42.com""/Terms_and_conditions/Code42_customer_support_resources/Get_support_for_CrashPlan_for_Small_Business_or_Code42_CrashPlan"
    • Was this article helpful?