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Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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GETTING STARTED
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APIs
SYSTEM STATUS
Code42 Support

Send system information to support

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indexingndexing status of all volumes.
Command Description
mkdir ~/Desktop/cpdata Creates a folder named "cpdata" on your desktop.
system_profiler -xml -detailLevel full > ~/Desktop/cpdata/system_info_report.spx Creates a report of your system information.
zip -r ~/Desktop/cpdata/system-logs.zip /var/log/system.log* Creates a file containing all of the system logs.
sudo mdutil -Eav 2> /dev/null > ~/Desktop/cpdata/spotlight-reindex-results.txt (Applies only to
ParseError: EOF expected (click for details)
Callstack:
    at (Article_Update_Log/2021-07-01/Send_system_information_to_support), /content/body/table/tbody/tr[5]/td[2]/em/span, line 1, column 10
6.9.2 and earlier)
Re-indexes Spotlight  indexes for all volumes on the computer and creates a log for analysis.
sudo mdutil -sav 2> /dev/null > ~/Desktop/cpdata/spotlight-per-volume-status.txt (Applies only to
ParseError: EOF expected (click for details)
Callstack:
    at (Article_Update_Log/2021-07-01/Send_system_information_to_support), /content/body/table/tbody/tr[6]/td[2]/em/span, line 1, column 10
6.9.2 and earlier)
Creates a log of the Spotlight
sudo launchctl list > ~/Desktop/cpdata/launchctl-listing.txt Creates a list of all daemons controlled by launchctl.
ls -alhOe@ /Library/LaunchDaemons > ~/Desktop/cpdata/launch-daemons-list.txt Creates a list of all launch daemons configured to start on boot.
ls -alhOe@ /Library/LaunchAgents > ~/Desktop/cpdata/launch-agents-list.txt Creates a list of all launch agents configured to start on boot.
cat /etc/hosts > ~/Desktop/cpdata/etc-hosts-file.txt Creates a copy of the operating system's hosts file.
cat /Library/LaunchDaemons/com.code42.service.plist > ~/Desktop/cpdata/crashplan-plist-copy.txt Creates a copy of the launch daemon entry for the
ParseError: EOF expected (click for details)
Callstack:
    at (Article_Update_Log/2021-07-01/Send_system_information_to_support), /content/body/table/tr[5]/td[2]/span, line 1, column 10
.
mdimport -L > ~/Desktop/cpdata/spotlight-importer-list.txt (Applies only to
ParseError: EOF expected (click for details)
Callstack:
    at (Article_Update_Log/2021-07-01/Send_system_information_to_support), /content/body/table/tr[6]/td[2]/em/span, line 1, column 10
6.9.2 and earlier)
Creates a Spotlight list of all "importer" plugins.
ps auxww > ~/Desktop/cpdata/process-list.txt Creates a file detailing all currently running processes.
set > ~/Desktop/cpdata/environment-vars.txt Creates a file containing all shell environment variables.
ifconfig > ~/Desktop/cpdata/ifconfig-output.txt Creates a file with details on all network adapters.
netstat -v > ~/Desktop/cpdata/netstat-output.txt Creates a file containing the output of the netstat command.
sudo ls -alOeh@R /Library/Application\ Support/CrashPlan > ~/Desktop/cpdata/ls-output-appsupport.txt Creates a list of files in the CrashPlan folder.
lsof > ~/Desktop/cpdata/lsof-output.txt Creates a list of currently open files.

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