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Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 enterprise support policy

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Support Service
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(previously Silver)
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(previously Gold)
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(previously Platinum)
Access to self-service documentation Yes Yes Yes
Access to user forums Yes Yes Yes
Issue reporting options

Web only

 

  • Web
  • Chat
  • Phone
    (800 number provided)
  • Web
  • Chat
  • Phone
    (800 number provided)
Administrators who can contact
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s
1 4 10
Consultation for pre-planning and best practices No Yes Yes
Access to named Technical Account Manager (TAM) No No Yes

* Administrator must be recognized as an "administrative support contact" in the support system. To be registered as an administrative support contact, email your Customer Success Manager or create a ticket.

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Administrative support contact
To report issues, you must be recognized as an "administrative support contact" in the support system. To be registered as an administrative support contact, email your Customer Success Manager or create a ticket.

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