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Incydr Basic, Advanced, and Gov F1, no.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.

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Code42 Support

Code42 app status messages

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do not know your CSM, please're not sure how to reach your CSM, emailcsmsupport@code42.com and we will connect you. contact Not licensed - contact support
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Your subscription has expired.   You can our
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.and follow the on-screen prompts to renew your subscription. If this does not resolve the issue or if you have any other problems, 
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.
Status Meaning
Unable to sign in Your username or password is incorrect.
Unable to connect, check your network

The

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is unable to connect to the
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.

License limit reached

You are backing up the maximum number of computers for your plan. To purchase more licenses to allow the computer to back up, contact your Customer Success Manager (CSM). If you

You have an older version You are running an older version of the
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. Upgrade your version by uninstalling and reinstalling the newest version from our website.
Not authorized The destination server does not recognize your computer. Restart the 
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service
to reauthorize with the destination.

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Status Meaning

Next backup in <time>

There is new data to be backed up. Backup will begin at the next backup frequency interval.

Backup scheduled to begin at <time>

Your backup is scheduled to run only at certain times and will start at that scheduled time.

Waiting for restore to complete

A restore is currently running, and backup will resume once restore has completed.

Paused

Backup has been paused.

Backup paused - resuming in <time>

By default, the pause command stops backup for 1 hour. This message displays the time remaining until backup resumes.

Backup paused - waiting until user is away

CPU settings have been reduced to 0% while user is present, preventing backup when the computer is in use.

Backup paused - waiting until connected to power

Your battery level is too low. The
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pauses backup when reaching 20% battery power by default.

Waiting for backup

Backup cannot proceed due to possible network issues.

Unable to back up - no archive encryption key

Your backup uses an enhanced security setting but no archive key password or custom key has been provided. Backup has been disabled until the correct archive key password or custom key is entered.

Unable to back up - no files selected for backup

Backup is not running because no files have been selected for backup.

Unable to back up - running on battery

Your battery power settings do not allow backing up on battery power. Change these settings or plug in a power cable.

Unable to back up - not scheduled to run

Backup is only scheduled to run at certain times and it is outside of the scheduled time.

Unable to back up - allotted capacity has been reduced

The amount of data that you are allowed to back up has been reduced below your current amount of data.
Restore has been disabled by your administrator. Contact your administrator for more information.
Your administrator has not granted permission to view, select, or restore backed up files.

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    Callstack:
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Other changes:

  1. /body/table/tbody/tr[3]/td[2]/p/a/@href:
  2. "mailto:csmsupport@code42.com" ⇒ nothing
  3. /body/table/tbody/tr[3]/td[2]/p/a/@rel:
  4. "freelink" ⇒ nothing
  5. /body/table/tbody/tr[3]/td[2]/p/a/@title:
  6. "mailto:csmsupport@code42.com" ⇒ nothing
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