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Code42 Support

Version 3.4.X To 3.5.1.1 Licensing Model FAQ

Applies to:
  • CrashPlan PROe

Overview

In 2013, licensing for CrashPlan PROe changed to a user-based model upon the release of CrashPlan PROe version 3.5. This article explains the user-based licensing change and answers some common questions about the change.

FAQs

Why did CrashPlan PROe change to user-based licensing?

Our customers asked for it. User-based licenses are more aligned with and better support how administrators manage their Code42 environments:

  • Easier for administrators to effectively manage user backups and mobile device access
  • Helps administrators ensure that users are covered and purchased licenses are fully utilized
How many devices does a single user license allow?

A single user license for CrashPlan PROe supports up to four devices.

What happens if I have users with more than four devices backing up and accessing data in CrashPlan PROe?

No worries - CrashPlan PROe will still back up data, and your users will still be able to access and manage their backup from all of their devices. Your service continues uninterrupted.

To prevent potential delays in support and upgrades, we recommend that you maintain an average of four devices per one user license across your entire deployment.

Why aren't you simply capping the number of devices supported per user?

We knew some of our customers supported more than four devices per user, and we did not want to disrupt their CrashPlan PROe data protection..

When I upgrade to version 3.5 or later, what happens to my existing device licenses?

In short – you get more device coverage for the same investment. For both annual and perpetual device licenses, upgrading to CrashPlan PROe version 3.5 or later converts your device licenses to user licenses. Note that existing perpetual device licenses become perpetual user licenses.

Example: Your environment runs CrashPlan PROe version 3.4.1.5, and you have 10 current device licenses. After upgrading to CrashPlan PROe version 3.5 or later, you have 10 user licenses. So, where you would have had to use three device licenses to cover a user who has a laptop, tablet, and mobile phone, now you only need to use one license to attain the same capabilities.

How do I upgrade to CrashPlan PROe version 3.5?

Please follow the normal upgrade procedure to upgrade your Code42 environment to the most current version.

Do I have to pay to upgrade to CrashPlan PROe version3.5 or later?

No. All Code42 environments with up-to-date licensing can upgrade to the current version at no additional cost. If you have perpetual licenses, this means your Code42 environment must be current on perpetual maintenance and support.

Can I add annual device-based licenses to my Code42 environment running version 3.5 or later?

No. Annual device-based licenses may only be applied to an environment running version 3.4.x or earlier. Be sure to add any annual device-based licenses to your environment before you upgrade to version 3.5 or later.

I have perpetual licenses that are out of maintenance. How do I upgrade to 3.5 or later?

First, make sure that your licenses are current with maintenance and support. Once this is complete, then you can upgrade to CrashPlan PROe version 3.5 or later.

Did the pricing for CrashPlan PROe change with the move to user-based licensing?

Yes, because user-based licenses are a new type of license, and a single user license may have up to four devices.

There are additional volume and term discounts available as you increase the number of licenses and number of years on your contract. Remember, if you’re comparing new user-based pricing to the previous device-based license model, a single user license now allows up to four devices.

Do users with backup data in cold storage consume a user license?

Yes. All users with protected backup data, including backup data in cold storage, consume a user license. This rule apples for both active and deactivated user accounts.

Who can I talk to if I have more questions about CrashPlan PROe licensing?

Please contact your sales representative directly. If you don’t know your representative, contact Sales, and we will connect you to a sales executive in your region.

My organization is going to stay on CrashPlan PROe version 3.4 or earlier. How does the change to user licensing impact my current deployment?

The change to user-based licensing in CrashPlan PROe version 3.5 does not affect current Code42 environments on version 3.4 or earlier. As a result, all current device licenses will continue to function as device licenses.

You may purchase additional annual device licenses or Maintenance and Support for your existing perpetual device licenses via the online store. To purchase new perpetual device licenses for CrashPlan PROe 3.4 or earlier, please contact your sales representative or contact Sales.

When can I start using the new user-based licenses?

Your Code42 environment begins using user-based licensing immediately upon upgrading to version 3.5 or later.

Do I have to upgrade today?

No. You may upgrade whenever it is convenient for your organization.

Do I need to do anything with my licenses when I upgrade my Code42 environment to version 3.5 or later?

No. There is no action required on your part when upgrading your Code42 environment to version 3.5 or later. The upgrade handles everything for you; there is no special conversion required.

Do I have to switch to user-based licensing?

Yes, if you want to take advantage of the new functionalities in CrashPlan PROe version 3.5 and later. All Code42 environments running version 3.5 or later support only user-based licensing.

What is an evaluation user account?

An evaluation user account is a new capability available in CrashPlan PROe version 3.5 or later that allows you to create users and start backing up without having to wait for your procurement department to obtain additional licenses. New users can back up without an active license for up to 30 days following user account creation. After 30 days, the user must have an active license in order to back up or restore data.

What happens when my user-based license is up for renewal?

CrashPlan PROe administrators will receive notifications in advance when licenses near the end of their licensing terms. Additionally, the administration console’s dashboard shows you what needs to be renewed and when.

What happens if a user license lapses?

In the event that a user license lapses, the user is unable to back up or restore until the license is refreshed. CrashPlan PROe still retains the user’s backup data, so, once the license is renewed, the user can resume backing up and restoring data.

Why has the option to purchase perpetual licenses for CrashPlan PROe gone away?

We’re making it easier for customers to get up and running with CrashPlan PROe. By moving to annual, subscription-based licensing, your entry cost to start using CrashPlan PROe is lower, capital expenditures seen with perpetual licenses are eliminated, and software updates and upgrades are included.

What will happen to the perpetual licenses we already have?

The perpetual licenses you have today will continue to work as perpetual licenses. Your software will continue to work just as it does today.

If I have perpetual licenses today, what can I purchase starting in January 2013?

Starting in January 2013, any new licenses available for purchase in the web store for CrashPlan PROe will be annual, subscription-based licenses. You will be able continue to purchase maintenance and support licenses for your existing perpetual licenses in the web store.

What if my business requires perpetual licensing?

Please contact your sales representative or contact Sales, and we will work with you to meet your needs.

How will I upgrade CrashPlan PROe in the future if I have perpetual licenses?

CrashPlan PROe will continue to support any perpetual licenses you have already purchased.

Who should I talk to if I have more questions?

Contact your sales representative or contact Sales if you have more questions or would like more information.