- CrashPlan PROe
This tutorial describes how to upgrade your Code42 environment from versions 22.214.171.124, 126.96.36.199, and 3.6.5 to version 188.8.131.52 of the Code42 platform.
Affected Code42 Platform components
The upgrade to version 184.108.40.206 includes the following upgrades. View 220.127.116.11 release notes for details.
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* There is no CrashPlan app upgrade from version 3.6.5 to 18.104.22.168. Upgrading from version 22.214.171.124 or 126.96.36.199 does include a CrashPlan app upgrade.
Code42 platform version 188.8.131.52 is compatible with the following components.
|Code42 Code42 server||184.108.40.206|
All operating systems:
|CrashPlan mobile app||
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.
If you have more than one enterprise server, upgrade the authority server first.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Server memory considerations
We recommend that enterprise servers have 4 GB of memory before upgrading to 220.127.116.11.
Upgrading your devices
Devices with the Code42 app upgrade automatically once the administrator enables the device upgrade. We recommend running the upgrade on a single Code42 app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your authority server before your devices can upgrade. When the authority server has restarted, devices reconnect to the upgraded authority server at a randomized interval of 1-15 minutes. Devices download their upgrades from the authority server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that, after the authority server comes back online, there may be a delay before all devices have successfully upgraded.
Performing sequential upgrades
When performing multiple upgrades in sequence, we recommend that you allow time for devices to complete one upgrade before beginning a later upgrade.
Upgrading your mobile devices
There is no upgrade to mobile devices in version 18.104.22.168.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Versions 3.6.4.x And 3.6.5 To Version 22.214.171.124.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Versions 3.6.4.x And 3.6.5 To Version 126.96.36.199.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to our Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade From Versions 3.6.4.x And 3.6.5 To Version 188.8.131.52.
If you have any questions about upgrading your Code42 environment, please contact our Customer Champions.