Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This tutorial describes how to upgrade your Code42 environment from versions 184.108.40.206, 220.127.116.11, and 3.6.5 to version 18.104.22.168 of the Code42 platform.
Affected Code42 Platform components
The upgrade to version 22.214.171.124 includes the following upgrades. View 126.96.36.199 release notes for details.
- Enterprise server
- CrashPlan app*
* There is no CrashPlan app upgrade from version 3.6.5 to 188.8.131.52. Upgrading from version 184.108.40.206 or 220.127.116.11 does include a CrashPlan app upgrade.
Code42 platform version 18.104.22.168 is compatible with the following components.
All operating systems:
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.
If you have more than one enterprise server, upgrade the authority server first.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Server memory considerations
We recommend that enterprise servers have 4 GB of memory before upgrading to 22.214.171.124.
Upgrading your devices
Devices with the Code42 app upgrade automatically once the administrator enables the device upgrade. We recommend running the upgrade on a single Code42 app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.
Once you enable device auto-upgrade, you must restart your authority server before your devices can upgrade. When the authority server has restarted, devices reconnect to the upgraded authority server at a randomized interval of 1-15 minutes. Devices download their upgrades from the authority server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that, after the authority server comes back online, there may be a delay before all devices have successfully upgraded.
Performing sequential upgrades
When performing multiple upgrades in sequence, we recommend that you allow time for devices to complete one upgrade before beginning a later upgrade.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Versions 3.6.4.x And 3.6.5 To Version 126.96.36.199.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Versions 3.6.4.x And 3.6.5 To Version 188.8.131.52.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to our Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade From Versions 3.6.4.x And 3.6.5 To Version 184.108.40.206.
If you have any questions about upgrading your Code42 environment, please contact our Customer Champions.