Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article describes how to upgrade the enterprise servers in your Code42 environment from version 4.3.x (4.3.0, 4.3.2, 188.8.131.52, 4.3.5, 184.108.40.206, and 220.127.116.11) to version 18.104.22.168, and to perform associated CrashPlan app upgrades.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 4.3.x to 22.214.171.124 includes changes to the following components. View Code42 platform version 126.96.36.199 release notes for details.
Code42 server version 188.8.131.52 is compatible with the following components.
All operating systems:
|SharePlan mobile app||
* Indicates this version is bundled with Code42 server version 184.108.40.206
All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. For provider storage compatibility information, see the Code42 Public Cloud Version Policy.
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.
Step 1: Download the upgrade file
Download the upgrade file for your server operating system. If your Code42 environment has enterprise servers running on different operating systems, download the upgrade file for each operating system:
Step 2: Upgrade your Enterprise Servers
Follow our instructions to upgrade the enterprise servers in your Code42 environment:
Step 3: Upgrade your CrashPlan devices
- If you upgraded your enterprise servers from version 4.3.0, 4.3.2, or 220.127.116.11, follow our instructions to upgrade CrashPlan devices in your Code42 environment.
- If you upgraded your enterprise servers from version 4.3.5, 18.104.22.168, or 22.214.171.124, there are no device upgrades.