Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This article describes how to upgrade the enterprise servers in your Code42 environment from version 220.127.116.11 to version 18.104.22.168, and to perform associated CrashPlan app upgrades.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Affected Code42 Platform components
The upgrade from version 22.214.171.124 to 126.96.36.199 includes changes to the following components. View Code42 platform version 188.8.131.52 release notes for details.
Code42 server version 184.108.40.206 is compatible with the following components.
All operating systems:
|SharePlan mobile app||
* Indicates this version is bundled with Code42 server version 220.127.116.11
All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. For provider storage compatibility information, see the Code42 Public Cloud Version Policy.
Considerations for upgrading to version 18.104.22.168
If you recently upgraded to version 4.2.x from an earlier version, wait 24 hours after upgrading your authority server and all storage servers before upgrading to another version. This waiting period ensures that all post-upgrade migration processes are complete before you start another upgrade.
If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.
Step 1: Download the upgrade file
Download the upgrade file for your server operating system. If your Code42 environment has enterprise servers running on different operating systems, download the upgrade file for each operating system:
Step 2: Upgrade your Enterprise Servers
Follow our instructions to upgrade the enterprise servers in your Code42 environment:
Step 3: Upgrade your devices
Follow our instructions to upgrade CrashPlan devices in your Code42 environment.
Performing these steps will also upgrade any SharePlan devices in your Code42 environment.