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Code42 Support

Upgrading Version To

Applies to:
  • Code42 for Enterprise


This article describes how to upgrade the enterprise servers in your Code42 environment from version to version, and to perform associated CrashPlan app upgrades.

Managed appliance upgrades
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Affected Code42 Platform components

The upgrade from version to includes changes to the following components. View Code42 platform version release notes for details.

Upgraded Not Upgraded
  • Enterprise server
  • CrashPlan app
  • SharePlan app for OS X
  • SharePlan mobile app
  • SharePlan app for Windows

Version compatibility

Code42 server version is compatible with the following components.

Component Compatible Versions
Code42 app

All operating systems:

  • 4.3.5*
  • 4.3.x
  • 4.2.x
SharePlan app
  • Windows: 4.2.0*
  • Mac:
    • 4.3.0*
    • 4.2.0
SharePlan mobile app
  • Android:
    • 4.2.1*
    • 4.2.0
  • iOS:
    • 4.3.1
    • 4.3.0*
    • 4.2.0

* Indicates this version is bundled with Code42 server version

All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. For provider storage compatibility information, see the Code42 Public Cloud Version Policy.

Considerations for upgrading to version

Wait at least 24 hours before upgrading
If you recently upgraded to version 4.2.x from an earlier version, wait 24 hours after upgrading your authority server and all storage servers before upgrading to another version. This waiting period ensures that all post-upgrade migration processes are complete before you start another upgrade.

Upgrade instructions

If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.

Step 1: Download the upgrade file

Download the upgrade file for your server operating system. If your Code42 environment has enterprise servers running on different operating systems, download the upgrade file for each operating system:

MD5 checksums

Step 2: Upgrade your Enterprise Servers

Follow our instructions to upgrade the enterprise servers in your Code42 environment:

Step 3: Upgrade your devices

Follow our instructions to upgrade CrashPlan devices in your Code42 environment.
Performing these steps will also upgrade any SharePlan devices in your Code42 environment.