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Code42 Support

Upgrading Version 4.1.6 To Version

Applies to:
  • Code42 for Enterprise


This tutorial describes how to upgrade your Code42 environment from version 4.1.6 to version of the Code42 platform.

Affected Code42 Platform components

The upgrade from 4.1.6 to includes the following upgrades. View release notes for details.

Upgraded Not Upgraded
  • Enterprise server
  • CrashPlan app
  • SharePlan app
  • SharePlan mobile app

Version compatibility

Code42 platform version is compatible with the following components.

Component Compatible Versions
Code42 Code42 server*
Code42 app

All operating systems:

  • 3.7*
  • 3.6.4
SharePlan app
  • Windows: 4.1.6*
  • Mac: 4.1.6*
SharePlan mobile app
  • Android: 4.1.6*
  • iOS: 4.1.6*

* Indicates this version is bundled with Code42 platform version

What to expect

Upgrading your server

When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.

Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.

If you have more than one Code42 server, upgrade the authority server first.

Managed appliance Upgrades
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Upgrading your devices

There is no device upgrade for version

Upgrade instructions

If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Version 4.1.6 To Version

If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Version 4.1.6 To Version

Troubleshooting your upgrade

If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to our Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade From Version 4.1.6 To Version

If you have any questions about upgrading your Code42 environment, please contact our Customer Champions.