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Code42 Support

Upgrade version 5.1.2 and 5.1.2.1 to 5.2.1

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article describes how to upgrade the Code42 servers in your Code42 environment from versions 5.1.2 and 5.1.2.1 to version 5.2.1, and to perform associated CrashPlan app upgrades.

Managed appliance upgrades
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Affected Code42 Platform components

The upgrade from versions 5.1.2 and 5.1.2.1 to 5.2.1 includes changes to the following components. View Code42 platform version 5.2.1 release notes for details.

Upgraded Not Upgraded
  • Code42 server
  • CrashPlan app
  • CrashPlan mobile app
None—all components are upgraded.

Version compatibility

Code42 server version 5.2.1 is compatible with the following components.

Component Compatible Versions
Code42 app

Windows, Mac, and Linux:

  • 5.2.1*
  • 5.2.0
  • 5.1.2
  • 4.6.1*
  • 4.6.0
  • 4.5.2
CrashPlan mobile app

Android:

  • 5.2.1
  • 5.2

iOS:

  • 5.2

* Indicates this version is bundled with Code42 server version 5.2.1.

All storage servers in your Code42 environment must use the same Code42 server software version as your authority server. 

Upgrade instructions

If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business (previously CrashPlan PRO) support.

Step 1: Download the upgrade file

Download the upgrade file for your server operating system. If your Code42 environment has Code42 servers running on different operating systems, download the upgrade file for each operating system:

MD5 checksums: Linux | Mac | Windows

Step 2: Upgrade your Code42 Servers

Follow our instructions to upgrade the Code42 servers in your Code42 environment:

Step 3: Upgrade your CrashPlan devices

Option A: Upgrade CrashPlan devices to version 4.6.1

Follow our instructions to upgrade devices to CrashPlan app version 4.6.1.

Option B: Upgrade CrashPlan devices to version 5.2.1

Follow our instructions to upgrade devices to CrashPlan app version 5.2.1.