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Code42 Support

Upgrade the CrashPlan app on Mac OS X Leopard 10.5

Applies to:
  • CrashPlan PROe

Overview

Version 3.6.4 of the CrashPlan app is the last supported version for computers running Mac OS X Leopard 10.5, as explained in Platform Retirement And End of Support For Mac OS X Leopard 10.5. This article explains the best options for updating Mac OS X 10.5 computers in your Code42 environment from a previous version of the CrashPlan app to version 3.6.4.

Option 1: Upgrade from your Master Server

If you manage a large number of computers running Mac OS X 10.5, you may wish to deploy an upgrade from your enterprise servers.

Version 4.1.6: Add and deploy upgrade files

Code42 environments running version 4.1.6 include CrashPlan app upgrade files for version 3.7, but not for version 3.6.4. You must place the version 3.6.4 CrashPlan app upgrade files on your enterprise servers before initiating the device upgrade.

Considerations for version 4.1.6

  • Before performing any device upgrades, review Best Practices For Upgrading Your Devices.
  • If you have more than one enterprise server in your Code42 environment, you must place the upgrade files on all of your enterprise servers.
  • Placing Mac upgrade files on your enterprise servers will affect all Mac devices in your Code42 environment, not only computers running Mac OS X Leopard 10.5. We recommend:
    • First, upgrade other Mac devices to version 3.7 of the CrashPlan app.
    • Then, place the version 3.6.4 CrashPlan app upgrade files on your enterprise server and upgrade your Mac OS X Leopard 10.5 devices to version 3.6.4 of the CrashPlan app.
  • If you upgrade the CrashPlan app from version 3.6.3 to version 3.6.4 while the CrashPlan app desktop interface is active, the upgrade process may take up to an hour to complete. To avoid this issue, verify on each computer that the CrashPlan service is running and that the CrashPlan app interface is not open during the upgrade process.

Upgrade the CrashPlan App on version 4.1.6

To upgrade the CrashPlan app for computers running Mac OS X 10.5:

  1. Contact our Customer Champions to obtain a copy of the Mac CrashPlan app upgrade files for version 3.6.4.
  2. Place the CrashPlan app upgrade files on your enterprise server(s). For each enterprise server in your Code42 environment:
    1. Place upgrade files in the CrashPlan app upgrade directory on your enterprise server's file system.
    2. Sign in to the administration console on that enterprise server.
    3. Double-click the Code42 logo in the upper left to open the administration console CLI.
    4. Enter the following command to instruct the enterprise server to use the newly-added upgrade files:
      refreshUpgrades
  3. Sign in to the administration console on your master server.
  4. From Devices, locate the computers that are running Mac OS X 10.5. Any of these methods can help:
    • Hover over the icon in the OS column for each device.
    • Use Devices > Action Menu > Export All to export a CSV of all your devices and identify those running Mac OS X 10.5.
    • Use your own inventory to identify Mac OS X 10.5 devices.
  5. For each Mac OS X 10.5 computer, perform the upgrade individually:
    1. Select the computer to view its details.
    2. Select Action Menu > Upgrade.
    3. Click Upgrade to begin the upgrade for this computer.

Versions 4.1.5 and 3.6.4.1: Deploy upgrade

Code42 environments running versions 4.1.5 and 3.6.4.1 can use the administration console to deploy the CrashPlan app version 3.6.4 upgrade. For instructions, see our device upgrade instructions at Upgrading Version 3.6.3.2 To Version 3.6.4.

Version 4.1.4 and versions 3.6.3 and earlier

Version 4.1.4 of the Code42 platform and versions 3.6.3.x and earlier of the enterprise server software do not support version 3.6.4 of the CrashPlan app. To install version 3.6.4 of the CrashPlan app on your Mac OS X 10.5 computers, you must first upgrade your Code42 environment to version 3.6.4.1 or version 4.1.5.1 or later.

Option 2: Uninstall and reinstall the CrashPlan App

The easiest way to upgrade from a previous version of the CrashPlan app to version 3.6.4 is to uninstall and reinstall the CrashPlan app. This method is preferable if you manage only a small number of computers running Mac OS X 10.5, or if your environment uses a software deployment tool, such as JAMF's Casper Suite or Microsoft's System Center Configuration Manager.

Manual uninstallation and reinstallation

Uninstall the CrashPlan App

  1. Open the Finder.
  2. Press Command-Shift-G
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
    • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  4. Click Go.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstall process.

Reinstall the CrashPlan App

  1. Download version 3.6.4 of the CrashPlan app.
  2. Once the download completes, unzip the installer.
  3. Double-click the downloaded CrashPlan DMG file and double-click Install CrashPlan.
  4. Follow the prompts to complete the installation.
  5. Once the installation is complete, choose existing account on the sign in screen and enter your CrashPlan account information.

Additional installation information is available in the Installing CrashPlan article.

Managed uninstallation and reinstallation

Configure your software deployment tool to uninstall the existing CrashPlan app and reinstall version 3.6.4 of the CrashPlan app.