Who is this article for?
CrashPlan for Small Business, no.
Code42 for Enterprise, yes.
Link: Product plans and features.
This tutorial describes how to upgrade your environment from enterprise server version 18.104.22.168 to version 22.214.171.124.
The upgrade from 126.96.36.199 to 188.8.131.52 is a enterprise server upgrade. There is no upgrade for the CrashPlan app for version 184.108.40.206. View 220.127.116.11 release notes.
Enterprise server version 18.104.22.168 is compatible with:
- CrashPlan app versions: 3.6.3, 22.214.171.124
What to expect
Upgrading your server
When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.
Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.
If you have more than one enterprise server, upgrade the master server first.
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.
Upgrading your devices
There is no upgrade for the CrashPlan app for version 126.96.36.199.
If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment To 188.8.131.52.
If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment To 184.108.40.206.
Troubleshooting your upgrade
If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade To Version 220.127.116.11.
If you have any questions about upgrading your enterprise server, please contact our Customer Champions.