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Upgrade Version 3.6.3.1 To 3.6.3.2

Applies to:
  • CrashPlan PROe

Overview

This tutorial describes how to upgrade your environment from enterprise server version 3.6.3.1 to version 3.6.3.2.

Version compatibility

The upgrade from 3.6.3.1 to 3.6.3.2 is a enterprise server upgrade. There is no upgrade for the CrashPlan app or CrashPlan mobile app for version 3.6.3.2. View 3.6.3.2 release notes.

Enterprise server version 3.6.3.2 is compatible with:

  • CrashPlan app versions: 3.6.3, 3.6.1.4
  • CrashPlan mobile app versions:
    • Android: 3.5.4
    • iOS: 3.5.4
    • Windows Phone: 3.5.4

What to expect

Upgrading your server

When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.

Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.

If you have more than one enterprise server, upgrade the master server first.

Managed appliance Upgrades
If your authority server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Upgrading your devices

There is no upgrade for the CrashPlan app for version 3.6.3.2.

Upgrading your mobile devices

There is no upgrade for the CrashPlan mobile apps for version 3.6.3.2.

Upgrade instructions

If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment To 3.6.3.2.

If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment To 3.6.3.2.

Troubleshooting your upgrade

If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade To Version 3.6.3.2.

If you have any questions about upgrading your enterprise server, please contact our Customer Champions.