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Available in:

Small Business
Code42 Support

Unable to sign up for CrashPlan for Small Business free trial

Available in:

Small Business


When you sign up for a free trial of CrashPlan for Small Business, you may see this error message: This account information is invalid or may already be in use. This article explains different issues that can cause this error and how to successfully complete the process. 

Possible causes and solutions

We recommend checking the following possible causes in the order presented.

Email address in use

Your email address may already be used by an existing CrashPlan for Small Business account.

If you own that email address, use the CrashPlan for Small Business administration console to request a password reset.

Use unique email addresses and passwords
Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account. 

Email is not a valid format

To create your account, you must provide a valid email address.

Enter an email address in this format:

Email or password confirmation fields don't match

To create your account, you must enter the same email address into two fields and enter the same password into two fields.

Confirm that:

  • Both email address fields match exactly
  • Both password fields match exactly

Password does not meet requirements

Tips for creating a secure password

  • We recommend using a password that is at least eight characters long. Your password must use a minimum of five characters.
  • We recommend using at least two numbers (123) or symbols ($%^).
  • Choose a password that is easy to remember, because you will need to supply the password to manage your CrashPlan for Small Business account or to change your password.
  • Don’t use items that are easy for someone else to guess, such as names, words, dates, or your ATM PIN.

Less secure passwords:

  • 123456
  • crashplan
  • computer
  • password