Who is this article for?
CrashPlan for Small Business, yes.
Code42 for Enterprise, no.
Link: Product plans and features.
This article applies to Small Business.
When you sign up for a free trial of CrashPlan for Small Business, you may see this error message: This account information is invalid or may already be in use. This article explains different issues that can cause this error and how to successfully complete the process.
Possible causes and solutions
We recommend checking the following possible causes in the order presented.
Email address in use
Your email address may already be used by an existing CrashPlan for Small Business account.
If you own that email address, use the CrashPlan for Small Business administration console to request a password reset.
Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account.
Email is not a valid format
To create your account, you must provide a valid email address.
Enter an email address in this format:
Email or password confirmation fields don't match
To create your account, you must enter the same email address into two fields and enter the same password into two fields.
- Both email address fields match exactly
- Both password fields match exactly
Password does not meet requirements
Tips for creating a secure password
- Choose a long password that combines uppercase letters, lowercase letters, numbers, and symbols. The best passwords are more than 16 characters long and completely random.
- Alternatively, use a passphrase, consisting of four or more random words. This phrase should be memorable to you, but difficult for someone else to guess (don't use common expressions, quotes, or song lyrics that are easily searchable online).
- Never reuse passwords. Don't use a password or passphrase for Code42 that you use for any other online account.
- Consider using a password manager to help manage complex and unique passwords for all of your online accounts.