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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Code42 Support

Update your CrashPlan for Small Business billing information

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Overview

This article describes how to update your payment method for CrashPlan for Small Business and how subscriptions work.

If you don't have an existing subscription, you can start using CrashPlan for Small Business with a free trial.

Video

Watch the 3-minute video below to learn how to manage your subscription. 

Before you begin

In order to manage your CrashPlan for Small Business subscription, your user account must be the Subscription Administrator. Your organization can have only one subscription administrator, but you can change your organization's subscription administrator.

Update your payment methods

  1. Sign in to your CrashPlan for Small Business administration console.
  2. Go to Account.
  3. Click Manage My Subscription.
    A new browser tab opens and lists your subscriptions.
  4. Under Payment Method, click Edit.
  5. Click Yes to continue.
  6. In Saved Payment Options, verify your list of payment methods:
    • Add a new payment method: Enter your information in My Payment Information and click Submit. The new payment method appears in the list.
    • Update existing payment methods: After you enter a payment method, click Edit or Delete to update your existing payment information.
  7. In the list of payment methods, find your preferred payment method and click Save for Subscription to apply your change.

If you receive billing error notifications after updating your payment method, contact our Customer Champions.

Enable automatic subscription renewal

  1. Sign in to your CrashPlan for Small Business administration console.
  2. Go to Account.
  3. Click Manage My Subscription.
  4. Click the Details link.
  5. On the Subscription Details page, select On for Automatic Renewals.
  6. Click Yes to confirm the change.

Subscription basics

  • You must have an active subscription or trial in order to back up using CrashPlan for Small Business.
  • You must have at least one saved payment information on file at all times.
  • You cannot delete a payment method that is currently used to renew your subscription.
  • All CrashPlan for Small Business subscriptions last one month. Your subscription is automatically renewed each month unless you cancel your CrashPlan for Small Business subscription.
  • We use your selected payment method to automatically renew your subscription at these times:
    • Four days before your subscription's expiration date
    • On your subscription's expiration date (if the previous renewal failed)
    • Seven days after your subscription's expiration date (if the previous renewal failed)
  • We send you an email notification if your subscription renewal fails. If your subscription renewal succeeds, we don't send you an email notification.
  • If all three renewal attempts fail, your CrashPlan for Small Business subscription is automatically canceled and your data is securely deleted according to our Data retention policy for CrashPlan for Small Business.

Subscription errors

If any of the following billing errors appear, review the information below for common causes and solutions. 

Update your billing information to maintain your subscription

Payment authorization failure or invalid card

Selecting Manage My Subscription or View Current Billing Information prompts me to sign in again

ADR_000003 server error