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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Code42 Support

Tax exemption information for CrashPlan for Small Business

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Overview

CrashPlan for Small Business subscriptions are available for tax-exempt organizations to ensure you are not charged tax for your subscription. This tutorial explains how to enter information for tax-exempt organizations, including VAT, for CrashPlan for Small Business.

This process is slightly different depending on whether your organization is inside the United States or outside the United States.

Considerations

In order to manage your CrashPlan for Small Business subscription, your user account must be the Subscription Administrator. Your organization can have only one subscription administrator, but you can change your organization's subscription administrator.

Organizations in the US

If your organization is within the United States, you can enter tax exemption information by emailing a tax exemption form and confirming your company name in our records.

Step 1: Submit a tax exemption form

  1. Obtain a tax exemption for your organization from your state's Department of Revenue.
    Each state requires its own tax exemption form. Code42 cannot provide tax exemption forms.
  2. Fill out the tax exemption form and include the following seller of record information:
    • Seller:
      Digital River, Inc.
    • Address:
      10380 Bren Rd. W.
      Minnetonka, MN 55343
      (952) 253-1234
  3. Email your tax exemption form to the following email address: taxexemptions@digitalriver.com.  
Refunds for previously charged tax 
If you have already been charged tax, gather receipts for any orders from Digital River (CrashPlan for Small Business's payment processor) that have incurred tax. Email those receipts and your tax exemption form to: cstaxexemptions@digitalriver.com.

Step 2: Update your CrashPlan for Small Business billing information

After you submit your tax exemption information, your subscription administrator must update your CrashPlan for Small Business billing information. Your company name in CrashPlan for Small Business must exactly match the company name provided on your tax exemption form.

  1. Sign in to your CrashPlan for Small Business administration console.
  2. Go to Account.
  3. Click Manage My Subscription.
    A new browser tab opens and lists your subscriptions.
  4. Click Account & FAQ from the upper-right corner.
  5. Select Address Information.
  6. Under Saved Addresses, click Edit to update your company name.
  7. Change the Company Name to exactly match the company name provided on your tax exemption form.
  8. Click Submit to save your changes.

Your exemption will be processed the next time your subscription renews.

Organizations outside the US

If your organization is in Europe, Australia, or another location outside the United States, you must complete a new CrashPlan for Small Business purchase to enter your tax exemption (VAT or GST) information.

After completing a new purchase, you can cancel your existing subscription without being billed simultaneously for both subscriptions. The new subscription does not have any effect on your existing backups.

Step 1: Count your devices

  1. Sign in to your administration console.
  2. Go to Account.
  3. In the upper right, note the number of devices under your CrashPlan for Small Business account.

Step 2: Purchase a new CrashPlan for Small Business subscription

  1. Open this special order link.
  2. Under Qty (quantity), enter the number of devices under your CrashPlan for Small Business account.
  3. Click the refresh button to the right of Qty to update the Sub-Total price in the purchase form.
  4. Click Agree And Continue.
    If prompted, sign in with your CrashPlan for Small Business username and password.
  5. On the Checkout screen, complete all the fields, including the fields for Company Name and your country.
  6. Click Continue.
  7. When prompted, add your VAT ID, including your country code.
    Example: NL123456789B99
  8. Complete the remaining steps to finish your new subscription purchase.

Step 3: Cancel your previous subscription

Cancel your previous CrashPlan for Small Business subscription to avoid being billed simultaneously for two subscriptions.

  1. Go to your Subscriptions.
    If prompted, sign in with your CrashPlan for Small Business username and password.
  2. Next to the older subscription (displayed at the top), click Details.
  3. Set the Automatic Renewals option to Off.
    Your choice is saved automatically. 

Troubleshooting

If your exemption is not processed correctly on the next renewal, confirm that the Company Name in your billing information exactly matches the tax exemption form submitted to Digital River.

If the issue continues, contact CrashPlan for Small Business support.