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Change your CrashPlan PRO subscription administrator

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise


In CrashPlan PRO, one user (and only one user) in your organization is designated as a subscription administrator. The subscription administrator is the only user able to manage your CrashPlan PRO subscription, including:

This article shows how to change your CrashPlan PRO subscription administrator so that a new person in your organization can manage your CrashPlan PRO subscription.

Change your subscription administrator

Only a CrashPlan PRO administrator account can change the subscription administrator.

Changing subscription administrator removes billing information and disables automatic renewals
If you change the user who is designated as your subscription administrator, your billing information is removed and and auto-renewals are disabled for your subscription. You must re-add your billing information and re-enable automatic renewal to be billed automatically.

To change your subscription administrator:

  1. Sign in to the CrashPlan PRO administration console.
  2. Go to Account.
  3. Under Subscription Administrator, click Change.
  4. Select a new administrative user to be your organization's subscription administrator.
  5. Click Change to confirm the new subscription administrator.
  6. Click View Current Billing Information.
  7. Follow the prompts to re-add your billing information.

To re-enable automatic renewal:

  1. Sign in to your CrashPlan PRO administration console.
  2. Go to Account.
  3. Click Manage My Subscription.
  4. Click the Details link.
  5. On the Subscription Details page, select On for Automatic Renewals.
  6. Click Yes to confirm the change.