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Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Cancel your CrashPlan for Small Business subscription

Available in:

StandardPremiumEnterprise
Small Business

Overview

We hope you stay with CrashPlan for Small Business for a long time, but if for some reason you would like to cancel, this tutorial explains how to do so.

When you cancel your subscription, your data remains protected in our Code42 cloud until your subscription period ends. You can also deactivate your account to end your subscription immediately if necessary.

Considerations

Refunds

No refunds are available for CrashPlan for Small Business (previously CrashPlan PRO). Your monthly CrashPlan for Small Business subscription grants you access to our backup service in advance. Code42 retains your data until your subscription ends, even if you decide not to continue backing up new or changed data.

Data retention

Data backed up to the Code42 cloud is retained for a short grace period prior to removal. To learn more about what happens to your data after a subscription or trial ends, see our data retention policy.

Cancel versus deactivate

Canceling your subscription stops all ongoing backups and retains your data in the Code42 cloud until the end of your subscription.

Deactivating your account stops email reports from being sent and removes your data immediately from the Code42 cloud. The following table explains the difference between cancel and deactivate in more detail: 

Result Cancel Deactivate
Stop ongoing backups Yes

Yes

Data remains protected in the Code42 cloud until the end of your subscription period per our data retention policy Yes No, removes all your backup data and computer information from the Code42 cloud
Local backups remain available No, not until service is restored No
Can use this CrashPlan for Small Business account again Yes, purchase a new subscription within the time limits listed in our data retention policy No, you would need to create a new account
Can restore from your Code42 cloud backup archive by purchasing a new subscription within the time limits detailed in our data retention policy Yes No
Ends subscription immediately No, it ends when your subscription period ends Yes
Stops all reports No Yes

Cancel your subscription

  1. Sign in to the CrashPlan for Small Business (previously CrashPlan PRO) administration console.
  2. Go to Account.
  3. Select Manage My Subscription.
  4. Select Details for your current subscription.
  5. For Automatic Renewals, select Off
  6. In the Stop Automatic Billing window, select Yes.
    Refresh the page to ensure you see the updated setting. You will receive an email confirming the change.     

Deactivate your CrashPlan for Small Business account

Data cannot be recovered
Deactivating your CrashPlan for Small Business account completely removes all backup data and computer information from the Code42 cloud. Data removed in this way cannot be recovered.

To permanently deactivate your CrashPlan for Small Business account:

  1. Cancel your subscription following the steps above.
  2. Contact our Customer Champions or create a support ticket confirming:
    1. Your written request to deactivate your CrashPlan for Small Business account.
    2. The email address associated with your account.

This information must be sent from the email address of your account because deactivating will irreversibly destroy your backup archives. We must ensure that you definitely want to take this action before proceeding.