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Code42 Support

Cancel your CrashPlan for Small Business subscription

Available in:

StandardPremiumEnterprise
Small Business

Overview

This tutorial explains how to cancel your CrashPlan for Small Business (previously CrashPlan PRO) subscription to the Code42 cloud.

Considerations

Refunds

No refunds are available for CrashPlan for Small Business (previously CrashPlan PRO). Your monthly CrashPlan for Small Business subscription grants you access to our backup service in advance. Code42 retains your data until your subscription ends, even if you decide not to continue backing up new or changed data.

Data retention

Data backed up to the Code42 cloud is retained for a short grace period prior to removal. To learn more about what happens to your data after a subscription or trial ends, see our Data Retention Policy.

Cancel your subscription

Canceling your subscription will stop ongoing backups, but your data will remain protected in the Code42 cloud until the end of your subscription period according to our data retention policy. You can still use CrashPlan for Small Business again or restore from your Code42 cloud backup archive by purchasing a new subscription.

  1. Sign in to the CrashPlan for Small Business (previously CrashPlan PRO) administration console.
  2. Go to Account.
  3. Select View Current Billing Information.
  4. Follow the prompts to cancel your CrashPlan for Small Business subscription.

How to deactivate your CrashPlan for Small Business account

If you plan to no longer use CrashPlan for Small Business, our Customer Champions can deactivate your account, which will prevent you from receiving any communication from Code42.

Data cannot be recovered
Deactivating your CrashPlan for Small Business account will completely remove all backup data and computer information from the Code42 cloud. Data removed in this way cannot be recovered.

Steps to deactivate

To permanently deactivate your CrashPlan for Small Business account, contact our Customer Champions or create a support ticket confirming:

  1. Your written request to deactivate your CrashPlan for Small Business account
  2. The email address associated with your account

This information must be sent from the email address of your account because deactivating will irreversibly destroy your backup archives. We need to be sure that you definitely want to take this action before proceeding.