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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to Small Business.

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Code42 Support

CrashPlan for Small Business files and paths

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to Small Business.

Overview

This article provides the paths to files and folders used by the Code42 app. CrashPlan for Small Business customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.

For Code42 for Enterprise, refer to the full list of paths for Code42 servers and Code42 apps at File and folder hierarchy.

Code42 app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the Code42 app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Windows CrashPlan app

Use Folder
Main application
  • Version 8.2 and later: C:\Program Files\Code42\electron
  • Version 8.0 and earlier: C:\Program Files\CrashPlan\electron
Service log files C:\ProgramData\CrashPlan\log
UI log files C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log
Transient caches C:\ProgramData\CrashPlan\cache
Code42 app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\ProgramData\CrashPlan\.identity

Windows CrashPlan app installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application
  • Version 8.2 and later: C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42\electron
  • Version 8.0 and earlier: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\electron
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

Code42 app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity

Mac

The file structure of the Code42 app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application
  • Version 8.2 and later: /Applications/CrashPlan.app/
  • Version 8.0 and earlier: /Applications/Code42.app/
Service log files /Library/Logs/CrashPlan
UI log files ~/Library/Logs/CrashPlan
Transient caches /Library/Caches/CrashPlan
Code42 app configuration file
  • Version 8.2 and later: /Library/LaunchDaemons/com.code42.service.plist
  • Version 8.0 and earlier: /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity
Installed per user
Use Path
Main application
  • Version 8.2 and later: ~/Applications/Code42.app/
  • Version 8.0 and earlier: ~/Applications/CrashPlan.app/
Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

Transient caches

~/Library/Caches/CrashPlan

Code42 app configuration file
  • Version 8.2 and later: ~/Library/LaunchAgents/com.code42.service.plist
  • Version 8.0 and earlier: ~/Library/LaunchAgents/com.crashplan.engine.plist
Identity file ~/Library/Application Support/CrashPlan/.identity

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files
  • Version 6.8.1 and earlier: /usr/local/crashplan/log
  • Version 6.8.2 and later: ~/.code42/logs
Transient caches /usr/local/crashplan/cache
Code42 app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity