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Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Code42 Support

Use CrashPlan for Small Business for offboarding departing employees


When an employee leaves your company, it's important to properly manage account deactivation while retaining user files. This article provides best practices for using CrashPlan for Small Business to keep company data secure and shut off access in the event of employee departures.   


  • The procedures described here are suggestions, not requirements, for using CrashPlan for Small Business to handle employee departures at your organization. Be sure to adjust the tasks described in this article as needed to work with your company's own processes for offboarding employees.
  • You must be an administrator user to perform the tasks in this article.

Step 1: Retain the departing employee's files

Before you deactivate the user who is departing, retain their files using one of the methods below:

Restore files from the employee's device

Use the Code42 app installed on the employee's computer to download their files. This method gives you the ability to restore all the user's files in one session, without a file size limit. To use the Code42 app to download the user's files, first reset the user's CrashPlan for Small Business password, then sign in to the Code42 app on their device: 

  1. Navigate to the administration console
  2. Enter the user's CrashPlan for Small Business username (email address). 
  3. Select Forgot Password
  4. Follow the password reset instructions sent to the user's email. 
  5. Sign in to the Code42 app on the employee's device and restore files
  6. Transfer the user's files to your desired location, as needed, so that the right employees have access to them.  

Restore files from the administration console

Perform a zip file restore to download the user's files from the administration console. This method gives you the ability to restore the user's files from any computer, however, downloads are limited to 250 MB per session. For example, you can download the departing employee's files onto the device of a colleague taking over their projects. 

Step 2: Deactivate the user

When an employee leaves, you must deactivate the userWhen you deactivate a user, the user is signed out of all devices and online sessions, and the user cannot sign in to any part of your CrashPlan for Small Business environment (either the Code42 app or the administration console).

See Deactivate and reactivate users and devices for more information.