Welcome to CrashPlan for Small Business! Our goal is help you get the most out of your free trial and set you up for success. This one-stop guide provides basic instructions for getting started with CrashPlan for Small Business.
About your free trial
You can add as many users and devices as necessary during your free trial. If you haven't signed up for a CrashPlan for Small Business free trial yet, start here.
Step 1: Add users
With your CrashPlan for Small Business free trial or subscription, you can add as many users as you need. We recommend adding a CrashPlan for Small Business user for each person in your organization. If you are the only person in your small business, skip to Step 2.
The CrashPlan for Small Business administration console offers a few different ways to add users, giving you flexibility to quickly add one user or add multiple users at once. See Add users from the CrashPlan for Small Business administration console for details.
Each individual user accessing CrashPlan for Small Business needs a unique email address and password. Sharing credentials across multiple users is a large security and data privacy risk because users can download backed up files from every device using the same email address.
CrashPlan for Small Business offers the following user types:
- Administrators can manage users and organization-wide settings. See our tutorial on adding users for more information about administrator privileges and how to make a user an administrator.
- Subscription administrator can manage your CrashPlan for Small Business subscription, including billing. See Change your CrashPlan for Small Business subscription administrator for more information about subscription administrators, including how to change your subscription administrator.
- Non-administrator users only have access to devices on their user account and cannot manage other users or subscription information.
Step 2: Add devices
To protect all of your data, it's important to back up all your devices. First, ensure your devices meet our system requirements.
If you have Mac devices, see macOS Mojave not backing up files with personal data for important information about using CrashPlan for Small Business with macOS Mojave.
Download and install
After confirming your hardware and software meet our system requirements, add devices as follows:
- Sign in to the administration console.
- Go to App Downloads.
- Download and install the Code42 app.
For detailed instructions, see Download CrashPlan for Small Business.
Sign in and complete setup
Once you've installed the Code42 app, sign in and complete setup to start backing up your data.
- Enter your account's Email address and Password, then click Continue.
The device appears in the administration console on the Active Devices page.
- Click Add destinations.
- To back up to Code42 cloud, select CrashPlan PRO Online.
- To back up to a local destination:
- Select Add Local Destination.
- Select the device or folder to which you want to back up, and click Open.
- Click Save.
- Click Done.
Your backup starts automatically.
Step 3: Back up your most important data
Now that you've set up your users and devices, make sure you're backing up your most important data. Consider backing up the following:
- User files: CrashPlan for Small Business is designed to back up the files that matter to you, not system and application files. To be sure you are backing up the right files, see What should you back up?
- External drives: To back up an external drive, see Back up external hard drives.
- NAS: You can use CrashPlan for Small Business to back up network attached storage (NAS) on Mac and Linux. For details, see Back up networked storage or NAS devices.
Step 4: Restore files
Now that you've set up your account, users, and devices, test out restoring one or more files so that you're familiar with the process before disaster strikes. You can restore files from the Code42 app or administration console.
Restore from the Code42 app
We recommend restoring from the Code42 app when possible, as it offers you the most flexibility. See Download files from the Code42 app for details.
Restore from the administration console
The administration console provides an option for restoring files when you are not near one of your devices. However, when you restore from the administration console, you can only download 250 MB per session. See Download files from the web for details.
Replace your device
If you recently reformatted or replaced a device or hard drive, follow the steps in Replace your device to use the Code42 app to transfer files, move your backup, and update settings from a previous device.
Step 5: Monitor the health of your backup with status reports
Using the default settings, the Code42 app usually works quietly in the background. However, you can check the status of your backup, to make sure things are working as expected, from the following locations:
- The Code42 app
- Your device's notification area (Windows) or menu bar (Mac)
- The administration console
See Three ways to check your backup for details.
Backup status reports
CrashPlan for Small Business backup status reports are sent via email and keep you informed about the health of your devices' backups.
- Backup Status Reports: These reports are sent to each individual user. They provide information about the device or devices under that individual user account. For more information, see Your CrashPlan for Small Business backup status report.
- Backup Status Reports for administrators: These reports provide information about any device in your organization that has a backup warning or alert, for all users and all devices. See CrashPlan for Small Business Backup Status Report for administrators for more information.
If your back up status reports indicate an issue with your backup, see What to do after receiving a backup alert to determine the cause and how to resolve it.
Step 6: Manage your subscription
Use the administration console to manage your subscription, including:
- Update your billing information
- View your receipts
- Change your subscription administrator. Your subscription administrator is the user in your organization authorized to manage your CrashPlan for Small Business subscription.
Your subscription renews automatically each month and you are charged for each active device in your organization. For more information, see CrashPlan for Small Business unlimited subscription overview.
When using the support site, note that articles with CrashPlan for Small Business checked at the top of the page, like this one, apply to CrashPlan for Small Business.
Need further help? See Contact support for more information about how to contact our Customer Champions.