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Code42 Support

CrashPlan for Small Business FAQs

Available in:

StandardPremiumEnterprise
Small Business

Overview

This page contains a list of frequently asked questions about CrashPlan for Small Business (previously CrashPlan PRO).

Trying CrashPlan for Small Business

Is there a free trial?

There is a 30-day free trial for CrashPlan for Small Business. Your trial is a fully functional version of the software and online service. It is exactly the same as the software and online service that you get when you purchase.

Where Is CrashPlan for Small Business available?

Code42 offers CrashPlan for Small Business to businesses in all countries excluding those under U.S. sanctions. Pricing may vary based on location.

How do I download the CrashPlan app?

Download the CrashPlan app from your CrashPlan for Small Business administration console.

How is my storage measured?

We use the decimal system to measure storage: 1 TB = 1000 GB.

Can I seed my backup to PRO Cloud?

We do not currently offer a seeded backup or restore-to-door service for CrashPlan for Small Business.

Why does my CrashPlan app use the name "CrashPlan PRO" instead of CrashPlan for Small Business?

We're in the process of changing our product name from CrashPlan PRO to CrashPlan for Small Business. This name change does not reflect a difference in the software. The new CrashPlan for Small Business name will appear in your software in a future release, along with additional features and improvements.

Purchasing and billing

How do I purchase?

Start your free trial of CrashPlan for Small Business and enter your credit card or PayPal billing information. At the end of your 30-day trial, you will automatically be billed and start paying for your subscription.

What payment options do you offer?

Our payment processor, Digital River, accepts most major credit cards, as well as PayPal.

How long is my subscription?

Your subscription to CrashPlan for Small Business lasts one month and is automatically renewed unless you cancel it.

Will my subscription automatically renew?

Yes, all CrashPlan for Small Business plans are set to automatically renew. You can view, email, and print your CrashPlan for Small Business invoices by signing in to your My Account page.

What happens when I add computers to my monthly Unlimited Data plan?

Your billing rate is automatically adjusted to accommodate the additional computers.

What if I have no computers on my CrashPlan for Small Business subscription?

Your CrashPlan for Small Business subscription is always billed for a minimum of one computer. If you have no computers, your CrashPlan for Small Business subscription is billed for one computer.

What is your refund policy?

No refunds are available for CrashPlan for Small Business (previously CrashPlan PRO). Your monthly CrashPlan for Small Business subscription grants you access to our backup service in advance. Code42 retains your data until your subscription ends, even if you decide not to continue backing up new or changed data.

What is Digital River?

Digital River is our vendor for processing CrashPlan for Small Business subscription payments.

Do you have an affiliate program?

We do not currently have an affiliate program for CrashPlan for Small Business.

Billing details for Australia and New Zealand

Are your prices in Australian dollars?

Yes. Our Australian store displays prices in Australian dollars.

Does the store price include Goods and Services Tax (GST)?
  • Australia: We do not collect GST from customers in Australia.
  • New Zealand: We do collect GST from customers in New Zealand.
I purchased CrashPlan for Small Business through the US store. What price do I pay to renew?

When your subscription is renewed, your subscription is converted and billed in Australian dollars.

Security

What type of encryption does CrashPlan for Small Business use?

CrashPlan for Small Business uses AES-256 encryption. For more security details, read Archive Encryption Key Security.

Where is my encrypted data stored?

Your data is stored in one of the CrashPlan for Small Business data centers in the US and Australia. Data is not transferred between data centers.

What happens to my data after my subscription or trial ends?

Data backed up to the Code42 cloud is retained for a short grace period prior to removal. To learn more about what happens to your data after a subscription or trial ends, see our Data Retention Policy.

Is Code42 certified for ISO27001 or SSAE16 compliance?

Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.

Can I use CrashPlan for Small Business in environments subject to specific regulation, such as HIPAA?

No. Code42 currently enters business associate agreements (BAAs) only with Code42 for Enterprise customers, not CrashPlan for Small Business customers. For specific questions about regulated data, contact our Customer Champions for CrashPlan for Small Business support.

What is your Privacy Policy?

The information we collect from you is only for the purposes of providing you a backup service and communicating with you about the backup services we provide. Read our complete Privacy Policy for more details.

Using CrashPlan for Small Business with other Code42 products

Can I use the same email address for CrashPlan for Home and CrashPlan for Small Business?

No. You must either:

  • Choose a different email address for your CrashPlan for Small Business account
  • Change your CrashPlan for Home account email address to release the desired email address for CrashPlan for Small Business
Can I change from a CrashPlan for Home subscription to a CrashPlan for Small Business subscription?

Yes. See our migration page for details.

How many users can I have in my CrashPlan for Small Business subscription?

You can use CrashPlan for Small Business with up to 199 users. If you have 200 users or more, contact sales for information about our enterprise product, Code42 for Enterprise.