CrashPlan for Small Business FAQs
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Overview
This page contains a list of frequently asked questions about CrashPlan for Small Business (previously CrashPlan PRO).
Trying CrashPlan for Small Business
There is a 30-day free trial for CrashPlan for Small Business. Your trial is a fully functional version of the software and online service. It is exactly the same as the software and online service that you get when you purchase.
Code42 offers CrashPlan for Small Business to businesses in all countries excluding those under U.S. sanctions. Pricing may vary based on location.
Download the CrashPlan app from your CrashPlan for Small Business administration console.
We use the decimal system to measure storage: 1 TB = 1000 GB.
We do not currently offer a seeded backup or restore-to-door service for CrashPlan for Small Business.
We're in the process of changing our product name from CrashPlan PRO to CrashPlan for Small Business. This name change does not reflect a difference in the software. The new CrashPlan for Small Business name will appear in your software in a future release, along with additional features and improvements.
Purchasing and billing
Start your free trial of CrashPlan for Small Business and enter your credit card or PayPal billing information. At the end of your 30-day trial, you will automatically be billed and start paying for your subscription.
Our payment processor, Digital River, accepts most major credit cards, as well as PayPal.
Your subscription to CrashPlan for Small Business lasts one month and is automatically renewed unless you cancel it.
Yes, all CrashPlan for Small Business plans are set to automatically renew. You can view, email, and print your CrashPlan for Small Business invoices by signing in to your My Account page.
Your billing rate is automatically adjusted to accommodate the additional computers.
Your CrashPlan for Small Business subscription is always billed for a minimum of one computer. If you have no computers, your CrashPlan for Small Business subscription is billed for one computer.
No refunds are available for CrashPlan for Small Business (previously CrashPlan PRO). Your monthly CrashPlan for Small Business subscription grants you access to our backup service in advance. Code42 retains your data until your subscription ends, even if you decide not to continue backing up new or changed data.
Digital River is our vendor for processing CrashPlan for Small Business subscription payments.
We do not currently have an affiliate program for CrashPlan for Small Business.
Billing details for Australia and New Zealand
Yes. Our Australian store displays prices in Australian dollars.
- Australia: We do not collect GST from customers in Australia.
- New Zealand: We do collect GST from customers in New Zealand.
When your subscription is renewed, your subscription is converted and billed in Australian dollars.
Security
CrashPlan for Small Business uses AES-256 encryption. For more security details, read Archive Encryption Key Security.
Your data is stored in one of the CrashPlan for Small Business data centers in the US and Australia. Data is not transferred between data centers.
Data backed up to the Code42 cloud is retained for a short grace period prior to removal. To learn more about what happens to your data after a subscription or trial ends, see our Data Retention Policy.
Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.
No. Code42 currently enters business associate agreements (BAAs) only with Code42 for Enterprise customers, not CrashPlan for Small Business customers. For specific questions about regulated data, contact our Customer Champions for CrashPlan for Small Business support.
The information we collect from you is only for the purposes of providing you a backup service and communicating with you about the backup services we provide. Read our complete Privacy Policy for more details.
Using CrashPlan for Small Business with other Code42 products
No. You must either:
- Choose a different email address for your CrashPlan for Small Business account
- Change your CrashPlan for Home account email address to release the desired email address for CrashPlan for Small Business
Yes. See our migration page for details.
You can use CrashPlan for Small Business with up to 199 users. If you have 200 users or more, contact sales for information about Code42 for Enterprise.