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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Code42 Support

Add users from the CrashPlan for Small Business administration console

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to Small Business.

Overview

This article describes different methods for adding users from the CrashPlan for Small Business administration console, as well as suggestions for when to use each method. You can add users from the administration console by: 

This article also describes how to make an administrator user

Considerations

  • A user account functions as a container for a single user’s devices. Users cannot restore files from another user’s devices unless they have the appropriate administrative privileges.
  • After a user is added, the Code42 app for CrashPlan for Small Business must be installed on each user's device in order to begin backup operations.
  • Users can have multiple computers associated with their account. However, please note that CrashPlan for Small Business subscriptions are billed per device.
  • Once a computer is added to a user account, it cannot be moved to a different user account without restarting the backup.
Use unique email addresses and passwords
Each person using CrashPlan for Small Business needs their own user account with a unique email address and password. Sharing a user account among multiple people is a large security and data privacy risk because any person using the shared account can download backed-up files from every device under that user account. 

Before you begin

If you are adding users manually or by uploading a text file, determine the email addresses and passwords for all of the users that you want to add. Passwords must be at least 5 characters. For enhanced security, Code42 strongly recommends using longer passwords with a mix of uppercase and lowercase letters, numbers, and symbols.

Add users manually

Enter information manually for each user to quickly and easily add a few users.

Add multiple users
If you need to add many users at once, see the options below for uploading a text file or sending email invitations. These methods are faster and more efficient when you're adding large groups of users.

Steps

  1. Sign in to the administration console for CrashPlan for Small Business.
  2. Select Users > Active from the menu on the left.
  3. Click Add a new user Add New User icon.
  4. Select Add Users.
    Add Users menu option
  5. Enter the user's first name, last name, email address, and password.
  6. Click Add User.
    Manually add a user
  7. Download and install the Code42 app for CrashPlan for Small Business on users' endpoint devices. 
  8. Ask users to sign in with their new user accounts.

Add users by uploading a text file

Add users by uploading a text file to easily create many new user records at once. When adding users by uploading a text file, determine the email addresses and passwords for all users you want to add.

Steps

  1. Sign in to the administration console for CrashPlan for Small Business.
  2. Select Users > Active from the menu on the left.
  3. Click Add a new user Add New User icon.
  4. Select Add Users.
    Add Users menu option
  5. Click Download sample file to download the template for adding users.
  6. Modify the sample file:
    1. Delete the sample entry for "John Doe."
    2. Add the information for your users in the following format (one line per user):
      firstName,lastName,email,password
  1. Save the modified file.
  2. Drag and drop your saved users .txt file onto the Click or Drag and Drop File button, or click to browse to the file.
  3. Click Add User.
    Add a user with a text file
  4. Download and install the Code42 app for CrashPlan for Small Business on users' endpoint devices. 
  5. Ask users to sign in with their new user accounts.

Invite users by email

  • You can add users by email invitation to quickly add any number of users. With this method, users receive email instructions for getting started on their own.
  • You can see users with pending invitations by navigating to Users > Active, then clicking the action menu and selecting Show Invited.

Steps

  1. Sign in to the administration console for CrashPlan for Small Business.
  2. Select Users > Active from the menu on the left.
  3. Select Add a New User Add New User icon.
  4. Select Invite Users.
    Invite Users menu option
  5. Complete the form:
    • Enter a comma-separated list of email addresses.
    • Enter a reply to address.
    • (Optional) Customize the subject and message to be sent to your users.
  6. Click Send.
    Invite users

The invited users receive an email with instructions for signing in and getting started. 

Re-invite a user
If an invited user misplaced or deleted their email invitation, simply re-invite them using the Invite Users process.  

Make an administrator user

CrashPlan for Small Business administrators can create new users, define device backup settings, and change report settings, among other things. To make another user an administrator: 

  • You must be an administrator yourself
  • The user you want to make an administrator must be added via one of the methods described above 

The following steps describe making a user an administrator, not a subscription administrator.

Steps

  1. Sign in to the administration console for CrashPlan for Small Business.
  2. Select Users > Active from the menu on the left.
  3. Select the user you want to make an administrator.
  4. Click the action menu in the upper-right corner and select Make Admin.
    This gives the user the PRO-Online Admin user role. 
Remove admin rights
To remove admin rights from a user, select Remove Admin from the action menu.

Video

Watch the 3-minute video below to learn how to: 

  • Add users 
  • Grant administrator privileges