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Data retention policy for CrashPlan PRO

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise

Overview

Your backup archives protected by CrashPlan PRO are retained for the length of your organization's subscription or trial period. A short grace period is allotted when:

  • Your trial period expires
  • Your subscription is canceled
  • A billing error occurs upon renewal

The grace period is intended as a way for your organization to purchase or renew a subscription without impacting your existing data archive. It is not a guarantee that your data will be retained.

What is covered by the retention policy?

The retention policy covers data backed up to PRO Online, our secure online backup destination. However, without an active subscription, you cannot restore from PRO Online or from local destinations.

Retention policy schedule

After a trial or subscription ends, data will be retained according to the following schedule:

  • Trial expired: 5-7 days
  • Subscription canceled: 14-21 days
  • Expired subscription that fails to auto-renew due to billing error: 45 days

These windows are only approximate. To avoid data loss, err on the side of caution and assume that data is deleted sooner than later within the time interval listed above.

Considerations

How will I know if my subscription expires?

The purchaser of the subscription and all administrators for your organization receive an email notice one week prior to the expiration date. We send an additional email immediately following the expiration date to inform you that the subscription has expired.

If you extend your subscription prior to expiration, your organization's data is retained throughout your new subscription. However, if you allow your subscription to lapse, data is retained according to our retention policy schedule.

How do I correct a payment issue?

If an error is encountered when processing your auto-renewing subscription, all administrators in your organization receive an email notice that your payment failed to process. You have an extended grace period (45 days) to correct the issue by updating your billing information. If your organization updates its information within the 45-day grace period, then the subscription will automatically renew within 24 hours. If your organization is beyond the 45-day grace period, a new subscription must be purchased.