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Code42 Support

CrashPlan PRO subscription changes FAQ

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise

Overview

Starting May 27, 2015, subscriptions to CrashPlan PRO are only available for a monthly renewal schedule. Annual (1-year) and multi-year subscriptions are no longer available for purchase or renewal.

This change does not impact existing subscriptions. All existing annual and multi-year subscriptions remain valid until the end of their term.

This article answers frequently asked questions about annual and multi-year subscriptions.

Impact to existing subscriptions

Is the length of my existing annual or multi-year subscription impacted by this change?

No. All existing subscriptions remain valid until the end of their term.

My organization cannot support a monthly renewal term. Can we remain on an annual renewal cycle?

Unfortunately, no. Starting on May 27, 2015, Code42 is only offering monthly renewal terms for CrashPlan PRO. We understand that this model may not work for your billing cycle. If this is the case for your organization, you must cancel your CrashPlan PRO subscription. You will be fully refunded for all unused months on your subscription.

Renewing your subscription

Will my existing subscription to CrashPlan PRO automatically renew?

Yes, on your subscription's renewal date, your existing subscription will automatically renew. However, your subscription will renew at the monthly rate for the amount of data at which you previously subscribed.

How much will the monthly rate for my subscription cost?

You can view the monthly rate for your data plan from Account > Change Plan in the administration console.

Can I change my subscription type prior to my scheduled renewal date?

Yes. You can change your subscription type at any time from Account > Change Plan in the administration console. You can choose between a monthly unlimited plan or a monthly metered plan. The unused portion of your current subscription is automatically applied to the amount due on your new plan.

Changes to subscription offering

Which subscriptions were removed from the CrashPlan PRO administration console?

The annual and multi-year options for metered data plans were removed. The unlimited data and monthly metered data plans are not impacted by this change.

Why is Code42 removing the option to purchase multi-year subscriptions?

We appreciate the trust it shows when you choose an annual or multi-year subscription. However, because the majority of our customers choose monthly subscriptions, we've decided to simplify our subscriptions.

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