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Code42 Support

CrashPlan PRO files and paths

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise

Overview

This article provides the paths to files and folders used by the CrashPlan app. CrashPlan PRO customers can use these paths to access logs, identity files, and other resources on devices for troubleshooting purposes.

For Code42 for Enterprise, refer to the full list of paths for Code42 servers and CrashPlan apps at File And Folder Hierarchy.

CrashPlan app file structure

Windows

The Windows installation folder can vary based on the architecture (32- or 64-bit) of the CrashPlan app and the operating system. If you installed 32-bit software on a 64-bit Windows operating system, replace C:\Program Files with C:\Program Files (x86) in the paths listed in this article.

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application C:\Program Files\CrashPlan
Service log files C:\ProgramData\CrashPlan\log
UI log files C:\ProgramData\CrashPlan\log
Default location for inbound backup data from other computers C:\ProgramData\CrashPlan\backupArchives
Transient caches C:\ProgramData\CrashPlan\cache
CrashPlan app configuration file C:\Program Files\CrashPlan\CrashPlanService.ini
Identity file C:\ProgramData\CrashPlan\.identity
Installed per user

Depending on your network environment, user profiles can be either Local or Roaming.

Use Folder
Main application C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
Service log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

UI log files

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\log

Default location for inbound backup data from other computers

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\backupArchives

Transient caches

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\cache

CrashPlan app configuration file C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\CrashPlanService.ini
Identity file

C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan\.identity

macOS and OS X

The file structure of the CrashPlan app varies based on installation type: for everyone (default) or per user.

Installed for everyone (default)
Use Folder
Main application /Applications/CrashPlan.app/
Service log files /Library/Logs/CrashPlan
UI log files ~/Library/Logs/CrashPlan
Default location for inbound backup data from other computers /Library/Application Support/CrashPlan/BackupArchives
Transient caches /Library/Caches/CrashPlan
CrashPlan app configuration file /Library/LaunchDaemons/com.crashplan.engine.plist
Identity file /Library/Application Support/CrashPlan/.identity
Installed per user
Use Path
Main application

~/Applications/CrashPlan.app/

Service log files

~/Library/Logs/CrashPlan

UI log files

~/Library/Logs/CrashPlan

Default location for inbound backup data from other computers

~/Library/Application Support/CrashPlan/BackupArchives

Transient caches

~/Library/Caches/CrashPlan

CrashPlan app configuration file

~/Library/LaunchAgents/com.crashplan.engine.plist

Identity file ~/Library/Application Support/CrashPlan/.identity

Linux

Use Folder
Main application /usr/local/crashplan
Service log files /usr/local/crashplan/log
UI log files /usr/local/crashplan/log
Default location for inbound backup data from other computers /usr/local/var/crashplan/
Transient caches /usr/local/crashplan/cache
CrashPlan app configuration file /usr/local/crashplan/bin/run.conf
Identity file /var/lib/crashplan/.identity